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Microsoft Office Support

Georgia, United States
January 18, 2017

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A highly skilled and well-seasoned professional with over 17 years of expertise


Extensive Office Skills, such as typing filing, faxing and meeting arrangements

Extensive experience in Microsoft Office Suite 2010, 2011

Proficient in Windows7, Windows 10, Windows Server 2003 and Mac OSX.

Extensive computer skills: including installations, configurations, troubleshooting and repairs.


Universal Protection Services - Battleboro NC

Security Officer – GSM Inc (March 2016 to Present)

Ensure the facility is provided with high quality security services to protect people and property.

Report safety concerns, security breaches and unusual circumstances both verbally and in writing.

Examine door, windows, and gates to ensure security: Use client keys to open and close buildings: monitor closed buildings for unauthorized persons and/or suspicious activities.

Prepares routine, standardized reports.

Handle security issues or emergency situations appropriately.

CompuCom -Wilson NC

BB&T Desktop Support Technician (October 2015 to January 2016)

Perform scheduled hardware and/or software installations remotely and onsite.

Assist clients with Desktop application installation, maintenance and troubleshooting, VPN secure access, MS Office, reimaging.

Process tickets/work orders related to computer problems, domain account/ access, and various computer peripherals.

Troubleshoots and resolves moderate to complex technical problems to ensure minimal disruption to client mission critical environment.

Answer a high volume of phone calls, collaborating with customers to resolve application, phone, printer, or computer problems in real time.

University of Missouri

IT consultant / Project Director (2014 to Present) remotely via email, internet, phone conference.

Provide IT support and manage all logistics at the Washington DC offices.

Provide IT support for workshops, conferences and training worldwide

Prepare budgets for new consultants at the University of Missouri.

Prepare databases using Microsoft Access (Microsoft Office 2010)

Maintained office supply inventory.

United States Department of Agriculture/University of Missouri Columbia - Washington, DC

System Support Analyst January 2002 to June 2014)

Provide comprehensive administration and hands on support of clients 24x7 LAN and mobile environments, related hardware and software.

Provide IT support for workshops, conferences and training worldwide.

Obtains and analyzes functional business requirements and design specifications needed to facilitate client solutions while maintaining compliance and established quality levels.

Installs new computers, performed reimaging, loads appropriate software, and set up network printers for end users on a large network environment.


Bachelor of Science – Computer Information System, emphasis on Computer Security,

Woodbridge, VA March 2015


Security+ Certification May, 2010

A+ Certification January, 2009

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