Customer Service High School

Professional Summary

Skills

Work History

Education

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Phoenixville, Pa • Cell: 610-***-**** • *****************@****.***

I was a motivated Security supervisor who worked efficiently under pressure and made sound decisions. I was an

exceptional team leader with an outstanding work ethic. Being a Security supervisor has helped me become highly

effective at risk and operational management and also to identify safety threats. Being a Security supervisor has

helped me realize my ability to handle stressful situations and respond appropriately, correctly, safely, and calmly

at any given time for any given period. Being a Security supervisor has also equipped with excellent

communication and people skills.

Windows XP proficiency

Access systems and patrol

Service-oriented

First Aid and CPR Certification

Valid U.S. Passport

Incipient Fire Safety training

Ability to multi task

Ability to think Critically

Ability to think quickly in a short amount of time.

The ability to organize

Interpersonal

Customer Service, 06/2011 to 07/2013

Chick Fil A – Royersford, PA

I worked in various customer service roles at Chick Fil A being the first interaction a customer would have with

the restaurant. Working on register simply filling orders a customer would request. Bagger- filling the order that was

placed by the person on register and communicating with the correction. Head Set- Answering orders by customers

via vehicle and preparing certain foods and drinks. Customer Service- Dining Room would be that person that

walked around and interacted with customers and providing any assistance that might need or anything that they

might want. All of the above positions listed were accomplished under a moderate amount 0f stress and the ability to

multi-task was key.

Security Supervisor/ Watch Commander, 07/2014 to Current

Allied Universal – Malvern, PA

Supervised a team of security personnel employees during a given shift.

Led a team of Security professionals in monitoring a high volume of pedestrian traffic during peak hours and

days.

Screened vendors and contractors before granting access to restricted areas within the mall.

Monitored and evaluated unit performance on key security issues, recommending corrective action programs

where appropriate.

Analyzed and investigated all incidents alongside functional management and security supervisors.

Security Supervisor on any given shift in charge of handling all security situations that would arise, EX: Medical

Emergency, Hazardous Materials Emergency, Internal Threat, Weather Emergency, Fire Emergency, fights,

altercations, and conflict, vehicle accidents. Enforcing all Safety and Security policies. Overseeing dispatchers that

would handle all emergency phone calls, intercoms, radio communication and communicating with local 911

when needed. Analyzing reports when needed and assisting with updating policy when needed.

High School Diploma: 2013

Phoenixville Area High School - Phoenixville Pa

Also received a High School Diploma from the Technical College High School Pickering Campus in Phoenixville

with a focus in Criminal Justice.

Took a certain amount of classes toward a bachelors degree: Criminal Justice, Transfered

Montgomery County Community College - Pottstown PA

Certifications

Other Information

Additional Information

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