Customer Service, Registered Nurse, QA Engineer, Clinical Analyst

ROLLAND HUFF

972-***-**** McKinney, TX ******@*****.***

Clinical Analyst / QA Engineer with experience in all phases of software development and implementation, including gathering client requirements, design, production, testing, and support. Demonstrated skill in successfully completing major projects and enhancements under strict deadlines. Dependable, pro-active, and thorough professional who consistently focuses on process improvement. Communicates effectively with programmers and end-users. Technical skills include Agile, MEDHOST, QA Run, Quick Test Pro, Epic, and other medical informatics applications.

PROFESSIONAL EXPERIENCE

MEDHOST, Addison, TX 2007 – Present

Senior Clinical QA Engineer (2008-Present)

Supported two-year development project using Agile. Completed testing of MEDHOST application using manual techniques as well as Quick Test Pro, and a variety of other testing tools. Escalated technical and clinical issues and inquires to customer support team. Assisted implementation staff with application configuration issues. Trained in-house customer service staff, clinical analysts, and development team in the use of several applications.

Worked on MU2 meaningful use project to certify application for Meaningful Use Stage 2.

Developed custom reports for large clients, including Community Health Systems (CHS) and Health Management Associates (HMA)

Clinical Analyst (2007-2008)

Customized client MEDHOST (ER-specific software) system to meet specific requirements. Assisted clients with the implementation of MEDHOST charge-capture piece of application, which allowed customers to recognize software’s ROI. Traveled to sites to ensure on-time implementation of products. Presented training classes on MEDHOST application to clients and internal staff members.

Collaborated on Beta project to develop latest version of software; traveled to development site and worked with team to implement project.

Texas Health Resources, Arlington, TX 2005 – 2007

Application Specialist, Epic Emergency Department

Built and deployed Epic system for Emergency Department; created user roles, order sets, and physician procedure navigators (templates). Assisted with go-live and post-implementation security issues. Served as a liaison between Texas Health Resources and satellite hospitals, working closely with Presbyterian Hospital of Plano during the design, build, and validation sessions.

Presbyterian Hospital of Plano, Plano, TX 1998 – 2005

Clinical Coordinator / Charge Nurse

Coordinated patient assignments and managed Emergency Department operations; evaluated employee performance and developed secretary and technician schedules. Acted as System Administrator for Vital Works patient tracking system and T-Scan chart scanning system.

Parkland Memorial Hospital, Dallas, TX 1995 – 1999

Registered Nurse, Surgical Trauma Intensive Care

Served as Charge Nurse, managing patient assignments and caring for critically ill patients. Mentored new and experienced nurses assigned to ICU. Supported other ICUs, including Burn and Neuro/Surgical.

EDUCATION

Diploma in Nursing – St. John’s School Of Nursing, Springfield, MO

Prior Epic Certifications: Emergency Dept., Inpatient Clinical Documentation, Inpatient Procedure Orders

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