Maria Sanchez

**** ******** **.

Houston, Tx. ***93

832-***-****

acyb0k@r.postjobfree.com

PROFESSIONAL SUMMARY

• Energetic with strong time management skills who thrives a fast-paced, dynamic environment.

• Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

• Hard-working, multi-tasking Assistant with outstanding telephone, scheduling and documentations skills.

• Administrative professional offering excellent communication and computer skills. Meets deadlines and works with level of multicultural awareness and adaptability.

• Interpreter with good writing, reading and speaking skills. EXPERIENCE

Quick Flight (Frontier Airlines) 2800 N. Terminal Rd. Houston Tx 77032 03/02/2016-Present

Provide good customer service, ticketing, check-in our passengers upon arrival for their flight, Gate and boarding operations and arrivals. Correctional Officer III, Texas Department of Criminal Justice; Tennessee Colony, Tx 75884 09/2014-02/2016

Have to work in a detainment center to enforce the rules of order upon the individuals incarcerated there. Correctional officers may oversee people who have been arrested and are awaiting trial, or they may work in a jail where offenders found guilty have been placed. The profession is a stressful and demanding job, and the risk of on-site injury is fairly high. We also keep a record of everyone admitted to or released from the facility in which they work; the population of detainees often changes. Multi-task with telephone lines and paperwork of any type of source. Making schedules of all the routines we have to do.

Customer Service Agent, Apac Customer Service;Humble Tx, 77073 04/2014-08/2014

Answer multiple phone lines, multi-task, assist our customers with any trouble they had with their appliances. Send out our technical support team, schedule their time and date, refund any type of refunds we were allowed to.

Snackbar Attendant/ Customer Service;Kingwood CountryClub; Kingwood Tx,77339 06/2013-11/2013

Manage money, supervise a few of the employees, answer phones steady to stay busy assisting our customers with any type of trouble. Take inventory of all our supplies, keep track of our trucks and keep track of the events dates and time. Customer Service/Housekeeping Night Shift;Sheraton North Houston;Houston Tx, 77032

03/2014-08/2014

Supervise the floors or any other areas assign to. Assist all of our guest with any concern they have. Answer multiple phones answer all customer calls. EDUCATION

MacArthur High School ; Houston Tx, 77039

Highschool Diploma:2013

SKILLS

Multi-task, Interpreter Bilingual, 30-35 wpm, Talented client relations, Customer interface expertise,organized,Multi-line phone operation proficiency, legal administrative support, critical thinking .

REFERENCE

Jessica Moreira

Assistant supervisor, known for 2 years

phone number:903-***-****

Diocelin Valencia

Team leader, known for 5 years

phone number:281-***-****

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