Construction Customer Service
Resume:
RESUME OF QUALIFICATIONS
DAVID
MORENO
Las Vegas, Nevada 89134
******@*****.***
PROFESSIONAL OBJECTIVE
To utilize my expertise in MANAGEMENT, ADMINISTRATION & SUPERVISION.
SUMMARY OF QUALIFICATIONS
Over 25 years in MANAGEMENT, ADMINISTRATION & SUPERVISION.
Expert & Specialist in:
Underground Utility Construction & Right-of-Way Encroachment Permit
Permitting & Compliance
Underground & Aerial Construction Products & Environments
Detail & Results Oriented Team Player with proficient PROJECT & OPERATIONS MANAGEMENT, CONSTRUCTION PERMITTING, SUPERVISION, ADMINISTRATION & PUBLIC RELATIONS Skills: Preparing Strategic Budgets, Bids, Estimates, Policies & Procedures; Maintaining Inventory, Quality & Safety Controls; Recruiting, Staffing, Training, Coaching, Motivating & Supervising Personnel; Interacting Professionally with Persons on Levels of Operations; Working Well Under Pressure of Multi-Tasks, Workloads & High-Volume Fast-Paced Environments
Computer Skills: MicroStation(Bentley V8) & Irwin Systems; Windows 10; Microsoft Word, Excel, PowerPoint, Access, QuickBooks, Outlook & Adobe Reader Pro Software.
EDUCATIONAL BACKGROUND
University of Nevada-Las Vegas & College of Southern Nevada, Las Vegas, NV
Major: Civil Engineering Emphasis: Engineering & Survey
Specialty Training
Nevada Department of Transportation, Las Vegas, NV: Right of Way Agent’s Development Program, Principles of Real Estate Engineering; Engineering Plan Development & Application; OSHA Asbestos Awareness, Desert Tortoise, Fire Safety & Extinguisher Training; Management & Client Service Training; HazMat Regulations; MicroStation Civil Design & Irwin Recordkeeping & Project Planning Systems; Access & Excel Software; Diversity; Equal Opportunity; Time & Stress Management; Self-Improvement/Motivation; CPR/AED Certification; Sexual Harassment Awareness; Americans with Disabilities & Family Medical Leave Acts.
Monik Underground Construction, Las Vegas, NV: Bidding & Estimating; Ordering & Purchasing; Inventory & Quality Controls; OSHA & HazMat Regulations; Lock Out/Tag Out Certification; Sales, Marketing & Quality Vendor Relations Skills; Microsoft Office & QuickBooks Software.
Sprint/Central Telephone Companies, Las Vegas, NV: Leadership & Customer Service Excellence Skills; Sit Down & Standup Forklift Operation; Digital Test Equipment; MicroStation(Bentley Systems); Excel & Outlook Software.
PROFESSIONAL EXPERIENCE
6/13 - NEVADA DEPARTMENT OF TRANSPORTATION – Las Vegas, Nevada
5/16 SUPERVISORY RIGHT OF WAY AGENT, Utility Section
Direct responsibility for daily operation of Right of Way Division that acquires property needed for highway purposes, relocates/reimburses displaced businesses or persons, manages acquired properties and oversees highway projects throughout all of Southern Nevada. Duties included: Controlling highway outdoor advertising and Inspection Reports to issue/deny requests for Signage and Utility Permits pursuant to federal, state and local regulations; Developing up to Strategic $2 Million Annual Expense Budgets, Policies, Procedures, as well as Employee Training and Project Timeline Goals; Working closely with water, gas, sewer, telecom and electric companies to approve or deny permits, as well as preparing and submitting Right of Way Encroachment Permits; Reviewing Sub-Utility Engineering (SUE) Contracts related to underground utility locations and Contractor Relocation Agreements; Issuing Request for Funds Allocations for relocations; Planning, implementing and monitoring underground and aerial construction products and environments; Reviewing contracts, cost estimates, memos and billing; Managing supply, equipment and personnel training expenditures; Interpreting contracts and plans to ensure inclusion in Design Division Construction Plans; Reviewing regulations impacting right of way operations; Conducting daily utility and project meetings with department heads, company right-of-way agents, utility relocation agents and companies, engineers, local government agencies and legal counsel; Recruiting, interviewing, hiring/firing, training, scheduling, assigning job duties, giving written evaluations, motivating, coaching, mentoring and supervising 10 personnel including Right of Way Agents, Inspectors and Administrative Assistant; Traveling to review on-site locations and ensure strict adherence to company safety and accuracy standards; Troubleshooting and resolving engineer and staff workflow, coordination, timeline and communication problems; Providing technical expertise and guidance regarding sensitive issues; Preparing accurate Project Assignment and Status Reports. Position required extensive knowledge of underground utility products, underground and aerial utility construction environments and rules/regulations.
Accomplishments: Wrote and implemented Staff Performance Standards; Received “Certificate of Appreciation” from NDOT Employee Recognition Program Committee and NDOT Director.
1/09 – Traveling extensively.
6/13
1/04 - MONIK UNDERGROUND CONSTRUCTION, LLC – Las Vegas, Nevada
1/09 OWNER / OPERATOR
Established, owned and operated Full Service Underground Construction Utility Company including: Acquired and maintained A-12/19 and C-5 Contractor licenses; Developing Annual Budgets with Expense Forecasts, Sales Projections and Profit/Loss Reports; Creating Marketing, Planning and Construction Departments; Utilizing contractor database and networking skills to develop referral client base of builders, utility companies, developers and general contractors. Supervised all permit, make-ready and engineering activities for the construction permitting; Assessing client needs, reviewing and design; Working with clients to create strategic Action Plans for construction removal, replacement and/or installation of dry utility substructures to include PVC and galvanized conduit, manholes, pull boxes, asphalt and/or asphalt concrete cement; Preparing and negotiating bids, estimates and contracts; Utilizing QuickBooks Software to create proposals and project budgets; Researching vendors, negotiating prices, ordering and purchasing heavy equipment, conduit, concrete manholes, pull boxes and other material; Interviewing, hiring/firing, scheduling, assigning job duties, evaluating and supervising 25 Laborers and 8 office staff members; Conducting field inspections; Performing walk-throughs and handling change orders; Maintaining all company accounting and collections. Position required experience in Right of Way Encroachment Permitting and Underground Utility Construction.
Accomplishments: Developed and implemented Operational Policies and Procedures. Built successful enterprise that generated $2.5 Million of revenue within 4 years of start of business.
3/81 – SPRINT (Formerly Central Telephone Company) – Las Vegas, Nevada
10/03 NETWORK ENGINEER & PROJECT MANAGER (1995-2003)
Direct responsibility for Underground Conduit Construction Design Division of major Telephone Substructure Projects, from startup to completion, including: Utilizing Bentley MicroStation Engineering System to design all plans for government approval; builders, utility companies, Supervised all permit, make-ready and engineering activities for the construction permitting. Preparing and handling Right of Way Encroachment Submittal Permitting; Developing Work Order Budgets; Controlling relocation of existing substructures for private and public agents; Hiring utility sub-contractors and training company personnel.
Accomplishments: Designed, created and shared Templates for Equipment; Received “On The Spot Award”, “Perfect Safety & Attendance” Recognition and “Letter of Appreciation” from fellow employee.
Additional Positions:
RIGHT OF WAY AGENT (1993-1995)
JOURNEYMAN COPPER CABLE SPLICER (1982-1993)
WAREHOUSE CLERK (1981-1982)
PAST AFFILIATIONS
Latin Chamber of Commerce, Las Vegas, NV: Past 5-Year Member
Girl Scouts of America, Las Vegas, NV: 1-Year Board of Directors Member
Juvenile Diabetes Association, Las Vegas, NV: 10-Year Volunteer
Big Brothers/Big Sister, Las Vegas, NV: 3-Year Volunteer
NOTE:
Bondable
Languages: Some Spanish
Licenses/Certifications: Inactive Lock Out/Tag Out & CPR/AED Certifications.
Willing to Travel & Relocate
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