Customer Service Microsoft Office

Alice Steele

Ballston Spa, NY *****

518-***-**** Cell

************@*****.***

OBJECTIVE

Entry Level Business Administration or Entry Level Financial

Alice is a dedicated person who wants to use her skills and education to help secure a position with a leading organization that will lead to a long-term career relationship.

EDUCATION

University of Phoenix/Bachelors of Science in Business with a

Concentration in Accounting 2011 – 2013

University of Phoenix/ Masters in Business Administration with

A Concentration in Accounting 2013 – 2015

Penn Foster/ Certificate of Accounting Essentials 2014 – 2016

EMPLOYMENT HISTORY

2010 – 2016 Home Health Aid

Took care of mother in law, doctors apt, medications, bathroom, TV, feed her, weight, BP/oxygen readings, monitored oxygen machine, put to bed and placed C-pap on her.

2009 – 2010 Sarge’s Diner Corporation/ Vice President, Head Manager

2006 – 2009 Sarge’s Triangle Diner/ Head Manager

To maintained excellent employee relations and develop employee rapport.

Diplomatically resolve employee’s complaints on an as-need basis.

To motivate and supervise 12+ employees on a daily basis.

Maintain Journal record (basic bookkeeping) until bookkeeper input in the system.

Delegate responsibilities to employees to meet company’s expectations.

Reconstruct business policy and procedures, plus create employee job duties

1998 – 2005 Capital District DDSO, Saratoga/ Office Assistant 1 – Keyboard Specialist

1996 – 1998 Capital District DDSO, Albany/ Office Assistant 1 – Keyboard Specialist

Microsoft Office (Word, Excel, PowerPoint, and Outlook), Filing/Editing, Typing (42+ wpm), Office Procedures, Proofreading, Customer Service Skills, and Telephone Skills.

To utilize the ability to work in a fast-paced atmosphere.

To maintained excellent employee relations and develop employee rapport.

Ability to follow instructions well and make decisions with no supervision.

Effectively develop telephone communication skills and consistently met quotas.

SUMMARY

Alice is organized, conscientious, plus detailed-oriented. She is a self-starter, able to prioritize and strategize effectively to accomplish multiple tasks and stay calm under pressure.

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