Customer Service Sales
Resume:
Marc A. Lyon
Tel: 754-***-****
Email: **********@*****.***
OBJECTIVE
To pursue my career in the areas of Management, Administration, and Public Relations in a company of proven operational, financial, and administrative strength, while obtaining my degree.
November 2015 –Present Margate, Florida
JM Lexus
Body Shop Advisor/CSR
Managing over 100 different accounts/Claims per month via insurance companies, customer balances, internal repairs, and rental car agencies. Balancing payments as well as flagging/distributing payments for technicians via estimates. Extensive Customer service. Daily work with CDK Drive, ReconTrac, ADP, Reynolds&Reynolds, and Autoloop software.
Achievements:
2015 Lexus League of Elite certified Service Administrator
2nd Highest Gross Profit for the Month of Aug-October (avg. of $95,000)
Certified Lexus Safety Training Program 2015
January 2015 – July 2015 Boca Raton, Florida
Flexshopper inc.
Verifications/Billing & Collections specialists
Head of verifications for the billing & collections department as well as collection specialist. Specialized in delinquint accounts. Skip traced Fraudulent accounts as well as operating TLO software.
July 2014 – November 2014 Boca Raton, Florida
Nation Safe Drivers
Regional Coordinator
Head of Recruitment for Service Providers across all four regions of the US including Canada. Setting appointments and visits for Regional Managers. Sending and Collecting contracts for Service Providers. Customer Service, Scheduling, weekly meetings, Monthly quota.
May 2012 – March 2014
Verizon Wireless Hollywood blvd Hollywood, Florida
Store Manager
Manage team of 4. Retail Sales, Customer Service, Scheduling, Monthly meetings, Evaluating sales metrics and team building. Outside sales and meeting goals. Inventory and stock taking
Achievements:
Store Manager of the month (region/company wide) for December 2013
Store of the Month (region wide) for December 2013
Highest Store ARPU(Average revenue per unit) November/December 2013
Highest Store Manager ARPU(Average revenue per unit) December 2013
Highest percentage to goal (Region wide) September 2013
Ranked #1 store in company September-October 2013
April 2011 - May 2012
Sears Plantation, Florida
Electronic/ Large Appliance Sales Associate
Electronic Sales, Large appliance sales, Customer Service
Achievements:
Best in Blue award (top 5% sales nationwide)
Employee of the month
Salesman of themonth
September 2009 - June 2010
KTAL NBC 6 News Station Shreveport, Louisiana
Production Assistant/ Assignments Editor Broadcasting, Music, and Film
Assist production staff with daily, nightly and weekend newscasts. Camera operator, video editing, news audio, and assignments editing.
EDUCATION:
Broward College
Associate Degree, Business Communications, Pursuing BA in Marketing
Bossier Parish College Bossier City, Louisiana
Some College Coursework Completed, Radio and Television
Florida International University Miami, Florida
Coursework Completed, Public Relations, Marketing
INTERESTS:
Soccer
Computers
Networking
REFERENCES:
•Shayne Wright
News Reporter/ Weekend Sports Anchor, KSLA CBS 12
************@****.***
Professional
•Paul Nunez
JM Lexus Office Manager
****.*****@*******.***
Professional
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