Manager Customer Service

Location:

Posted:

January 16, 2017

PATRICK IRVINE

********@*****.***

**** ***** ** ***, *** Francisco, CA 94123

Rodd & Gunn USA San Francisco, CA

Customer Service & Fulfillment Manager, August 2015 – Current

• Project Manager for a new ERP software integration.

• Creation of a fulfillment program to service new customer locations.

• Increasing the business to 50 new store locations.

§ Generating a 175% increase in sales from $88,000 to $243,000 in Nordstrom stores nationwide.

• Maintaining a 96% fulfillment rate for the year.

• Publication of Nordstrom.com online catalogue: http://shop.nordstrom.com/c/rodd- and-gunn

• A record 124 styles and 620 skus currently available online.

• Increasing Nordstrom online sales 170%. From $90,000 to over $234,000 in 1 year.

• Managing inventory of over 4000 skus and 3 warehouses. Purity Organic LLC San Francisco, CA

Logistics Manager, February 2014 – July 2015

Logistics Coordinator, February 2013 – February 2014

• Achieved all KPI’s in 2015.

• Implemented a Freight initiative, decreasing freight spending every quarter from the previous year, saving the company over $45,000 in 2015.

• Achieved a 95% on-time fulfillment rate.

• Modified internal reporting systems.

• Created a freight metrics report to closely monitor all shipments over weeks, months & years.

• Increased visibility, shaping the overall strategy for the upcoming fiscal year.

• Facilitated an ERP software integration.

• Allowed higher visibility over product creation and a more efficient sales cycle.

• Enhanced financial reporting.

• Fostered relationships with 10 3pl companies.

• Managed inventory in 5 warehouses and 18 skus.

The Pasha Group Corte Madera, CA

Logistics Coordinator, May 2012 – August 2012

• Cleared customer orders with US Customs into the US.

• Conducted weekly audits ensuring all purchase orders are correct.

• Executed the fulfillment of customer orders going to Japan, Korea, and Germany. Education:

Louisiana State University, B.A. International Studies Baton Rouge, LA Certifications:

• Project Management Fundamentals: Lynda.com: License C2B7B6

• Process Improvement Fundamentals: Lynda.com: License 9F416D