Technician Desktop Support
Resume:
West Valley City, Utah *****
(801) 503 - 4135
******@*****.***
Christopher Riley
PROFILE
Certified Hardware Professional with solid networking, technical, and troubleshooting skills. Effective communicator with over 10 years of experience working well both individually and as a team player. Possess strong organization skills with attention to detail. Energetic personality projects a positive attitude and supports solid commitment to customer satisfaction
TECHNICAL SKILLS
Certifications: A+, Network+, DCSE ( Dell Certified Systems Expert)
Skills: VPN, Active Directory, SCCM, Google Apps, MS Office, RDP, Team Viewer, Apple Products, Android, LAN, Network Printing, Windows 7, 8, 10, Mobile Phones, Tablets, IMAC, RSA Tokens, Bit Locker Encryption
PROFESSIONAL EXPERIENCE
Compucom – Salt Lake City, UT
Onsight Support Technician – November 2016 – Present
Responsible for the installation of computer or computer-related equipment
Test and image laptops and desktops
Maintain, analyze and troubleshoot software and computer peripherals
Setup, configure and add all hardware
Assist Corporate Desk Side Support technicians with large IMAC’s
Assure that all tickets requiring follow up work and/or calls receive appropriate attention
Provide technical support to remote users via remote access or telephone
Assist coworkers in the resolution of end users’ technical issues.
Computer Science Corporation - Draper, UT
Desktop Support Technician - February 2015 - May 2016
Contracted to eBay with over 1500 end users
Accessed remedy ticketing system to track, assign and close tickets
Used Active Directory to reset passwords, unlock accounts, make sure users are in correct OU
Use SCCM to install Windows 7 images for new hires
Troubleshoot MAC and PC hardware and software issues
Weekly inventory of printer and computer stock
Ensured high level of data integrity in the refresh process
Coordinated disposal of out of warranty hardware
Refreshed users laptop and desktop systems when end of life has been reached
Completed setup of new hire desks
Assist networking team with any issues they may have regarding cabling, servers or switches
SAIT Services - Charlotte, NC
Refresh Technician - November 2011 - January 2015
Contracted to Bank of America
Make appointments with users to refresh their laptop or desktop
PXE boot machine to network to install Windows XP or Windows 7 image
Used SCCM to install software and software packages
Used proprietary Local Data Move Tool to migrate users data to a network share
Reused LDMT to restore users data to new PC
Utilized step by step checklist to make sure all procedures were followed
Completed 17-25 refreshes weekly
Supported user for 48 hours after refresh to resolve any missed software or data issues
SAIT Services - Salt Lake City, UT
Desktop Support Technician - July 2008 - October 2011
Contracted to Rockwell Collins
Supported a Windows XP/7 Dell environment of around 200 users
Accessed Active Directory to reset passwords, unlock user accounts
Troubleshoot/repair any and all hardware/software problems on site
Deployed desktops, laptops, Blackberry cell phones, and Cisco desk phones
Worked incoming tickets oldest to newest to meet customers service level agreement (SLA)
Weekly replacement of tapes in the tape backup
On call 24/7 for server and storage support
Market Scan Information Systems, Inc - Chapel Hill, NC
Field Technician - October 2005 - July 2008
Supported MSIS software in over 95 car dealerships spanning 5 different states
Installation of Dell desktops provided by MSIS
Scheduled maintenance of LAN desktops (defrag, Windows updates, virus updates and full virus scan)
Respond to service calls to repair/fix hardware/software issues
Conducted site surveys of customer premises prior to new installation
Maintained accurate records of customers network settings
Utilized Goldmine database software to document all on site visits
Asset recovery of all equipment upon contract termination/expiration
Barbeau Enterprises - Dallas, TX
Lead Technician - July 2005 - August 2005
Contractor for Chase bank
Completed a full platform migration in 18 Chase Banks in the Dallas area
Remove existing servers and replaced with a new Liebert UPS and HP Proliant ML380 Servers
Remove previous Dell GX260 computers and monitors and replaced with new Dell GX280’s
Booted PC’s to network to load image and all necessary software
Pomeroy, Inc. - Lugoff, SC
Desktop Support Technician - December 2004 - June 2005
Contractor for Dana Corporation
Supported all hardware in the building including Desktops, Laptops, Monitors, Scanners and Printers
Log, Diagnose and Solve all hardware/software issues that arose on a day to day basis
Queen Associates - Fuquay Varina, NC
Desktop Support Technician - July 2004 - December 2004
Contractor for Fuquay Varina High School
Installed/Configured Wireless network cards in IBM laptops and tested to assure connectivity
Provided support for over 100 users
Installation/support of PC’s, printers, print servers
Install, troubleshoot and resolve software issues
Maintained virus software on the server and all workstations
Market Scan Information Systems, Inc - Chapel Hill, NC
Field Technician - July 2003 - July 2004
Supported MSIS software in over 95 car dealerships spanning 5 different states
Installation of Dell desktops provided by MSIS
Scheduled maintenance of LAN desktops (defrag, Windows updates, virus updates and full virus scan)
Respond to service calls to repair/fix hardware/software issues
Conducted site surveys of customer premises prior to new installation
Maintained accurate records of customers network settings
Utilized Goldmine database software to document all on site visits
Asset recovery of all equipment upon contract termination/expiration
Smart-Source, Inc. - Charlotte, NC
PC Technician - January 2003 - May 2003
Contractor for Mariner Health Care
Deployment of over 300 new Dell PCs throughout NC and SC
Migrated data from retiring PC to users’ network drive
Transferred data from network drive to new Dell PC
Upgraded memory in existing IBM Net Vista’s
Installed & configured Lotus notes
Info Systems Technology, Inc. - Chapel Hill, NC
Desktop Support Hardware Technician - May 2000 - December 2002
Contractor for UNC HealthCare
Supported over 1000 PCs, (IBM PCs, Compaq Thin Clients, Gateway Profile & all-in-one units) printers (HP color and laser) and servers (Compaq ProLiant DL and ML servers)
Duties included, but not limited to: replacing system boards, power supplies, processors, hard drives and monitors; keeping all printers in working order at all times
Ghosted machines with selected ghost image for deployment per user’s specific needs
Set up and configured client side mail solutions, including Outlook and Outlook Express
Extensive troubleshooting hospital-wide software issues in Windows 9x, Windows 2000, and Windows XP environments
Entre Business Center - Columbia, SC
Field Technician - April 1997 - May 2000
Lead field technician for entire state of SC
LAN, installing category 5 cable, troubleshooting minor network problems, installing hubs & switches in racks, ensure each drop was patched correctly to the patch panel
Install, configure, troubleshoot hard drives, network cards, video cards, power supplies, sound cards, system boards and memory
In house and onsite repair of HP and Okidata printers
Contact this candidate