**** **** **** *****

West Valley City, Utah *****

(801) 503 - 4135

acyapz@r.postjobfree.com

Christopher Riley

PROFILE

Certified Hardware Professional with solid networking, technical, and troubleshooting skills. Effective communicator with over 10 years of experience working well both individually and as a team player. Possess strong organization skills with attention to detail. Energetic personality projects a positive attitude and supports solid commitment to customer satisfaction

TECHNICAL SKILLS

Certifications: A+, Network+, DCSE ( Dell Certified Systems Expert)

Skills: VPN, Active Directory, SCCM, Google Apps, MS Office, RDP, Team Viewer, Apple Products, Android, LAN, Network Printing, Windows 7, 8, 10, Mobile Phones, Tablets, IMAC, RSA Tokens, Bit Locker Encryption

PROFESSIONAL EXPERIENCE

Compucom – Salt Lake City, UT

Onsight Support Technician – November 2016 – Present

Responsible for the installation of computer or computer-related equipment

Test and image laptops and desktops

Maintain, analyze and troubleshoot software and computer peripherals

Setup, configure and add all hardware

Assist Corporate Desk Side Support technicians with large IMAC’s

Assure that all tickets requiring follow up work and/or calls receive appropriate attention

Provide technical support to remote users via remote access or telephone

Assist coworkers in the resolution of end users’ technical issues.

Computer Science Corporation - Draper, UT

Desktop Support Technician - February 2015 - May 2016

Contracted to eBay with over 1500 end users

Accessed remedy ticketing system to track, assign and close tickets

Used Active Directory to reset passwords, unlock accounts, make sure users are in correct OU

Use SCCM to install Windows 7 images for new hires

Troubleshoot MAC and PC hardware and software issues

Weekly inventory of printer and computer stock

Ensured high level of data integrity in the refresh process

Coordinated disposal of out of warranty hardware

Refreshed users laptop and desktop systems when end of life has been reached

Completed setup of new hire desks

Assist networking team with any issues they may have regarding cabling, servers or switches

SAIT Services - Charlotte, NC

Refresh Technician - November 2011 - January 2015

Contracted to Bank of America

Make appointments with users to refresh their laptop or desktop

PXE boot machine to network to install Windows XP or Windows 7 image

Used SCCM to install software and software packages

Used proprietary Local Data Move Tool to migrate users data to a network share

Reused LDMT to restore users data to new PC

Utilized step by step checklist to make sure all procedures were followed

Completed 17-25 refreshes weekly

Supported user for 48 hours after refresh to resolve any missed software or data issues

SAIT Services - Salt Lake City, UT

Desktop Support Technician - July 2008 - October 2011

Contracted to Rockwell Collins

Supported a Windows XP/7 Dell environment of around 200 users

Accessed Active Directory to reset passwords, unlock user accounts

Troubleshoot/repair any and all hardware/software problems on site

Deployed desktops, laptops, Blackberry cell phones, and Cisco desk phones

Worked incoming tickets oldest to newest to meet customers service level agreement (SLA)

Weekly replacement of tapes in the tape backup

On call 24/7 for server and storage support

Market Scan Information Systems, Inc - Chapel Hill, NC

Field Technician - October 2005 - July 2008

Supported MSIS software in over 95 car dealerships spanning 5 different states

Installation of Dell desktops provided by MSIS

Scheduled maintenance of LAN desktops (defrag, Windows updates, virus updates and full virus scan)

Respond to service calls to repair/fix hardware/software issues

Conducted site surveys of customer premises prior to new installation

Maintained accurate records of customers network settings

Utilized Goldmine database software to document all on site visits

Asset recovery of all equipment upon contract termination/expiration

Barbeau Enterprises - Dallas, TX

Lead Technician - July 2005 - August 2005

Contractor for Chase bank

Completed a full platform migration in 18 Chase Banks in the Dallas area

Remove existing servers and replaced with a new Liebert UPS and HP Proliant ML380 Servers

Remove previous Dell GX260 computers and monitors and replaced with new Dell GX280’s

Booted PC’s to network to load image and all necessary software

Pomeroy, Inc. - Lugoff, SC

Desktop Support Technician - December 2004 - June 2005

Contractor for Dana Corporation

Supported all hardware in the building including Desktops, Laptops, Monitors, Scanners and Printers

Log, Diagnose and Solve all hardware/software issues that arose on a day to day basis

Queen Associates - Fuquay Varina, NC

Desktop Support Technician - July 2004 - December 2004

Contractor for Fuquay Varina High School

Installed/Configured Wireless network cards in IBM laptops and tested to assure connectivity

Provided support for over 100 users

Installation/support of PC’s, printers, print servers

Install, troubleshoot and resolve software issues

Maintained virus software on the server and all workstations

Market Scan Information Systems, Inc - Chapel Hill, NC

Field Technician - July 2003 - July 2004

Supported MSIS software in over 95 car dealerships spanning 5 different states

Installation of Dell desktops provided by MSIS

Scheduled maintenance of LAN desktops (defrag, Windows updates, virus updates and full virus scan)

Respond to service calls to repair/fix hardware/software issues

Conducted site surveys of customer premises prior to new installation

Maintained accurate records of customers network settings

Utilized Goldmine database software to document all on site visits

Asset recovery of all equipment upon contract termination/expiration

Smart-Source, Inc. - Charlotte, NC

PC Technician - January 2003 - May 2003

Contractor for Mariner Health Care

Deployment of over 300 new Dell PCs throughout NC and SC

Migrated data from retiring PC to users’ network drive

Transferred data from network drive to new Dell PC

Upgraded memory in existing IBM Net Vista’s

Installed & configured Lotus notes

Info Systems Technology, Inc. - Chapel Hill, NC

Desktop Support Hardware Technician - May 2000 - December 2002

Contractor for UNC HealthCare

Supported over 1000 PCs, (IBM PCs, Compaq Thin Clients, Gateway Profile & all-in-one units) printers (HP color and laser) and servers (Compaq ProLiant DL and ML servers)

Duties included, but not limited to: replacing system boards, power supplies, processors, hard drives and monitors; keeping all printers in working order at all times

Ghosted machines with selected ghost image for deployment per user’s specific needs

Set up and configured client side mail solutions, including Outlook and Outlook Express

Extensive troubleshooting hospital-wide software issues in Windows 9x, Windows 2000, and Windows XP environments

Entre Business Center - Columbia, SC

Field Technician - April 1997 - May 2000

Lead field technician for entire state of SC

LAN, installing category 5 cable, troubleshooting minor network problems, installing hubs & switches in racks, ensure each drop was patched correctly to the patch panel

Install, configure, troubleshoot hard drives, network cards, video cards, power supplies, sound cards, system boards and memory

In house and onsite repair of HP and Okidata printers

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