Customer Service Manager

JENNIFER I. MUNGUIA

**** ******** ***

Union city, NJ, 07087

929-***-****/ *********@*****.***

Objective:

Seeking a challenging and rewarding position which will utilize my skills, experience, and education; while promoting growth within the organization.

Education:

Ave Maria University, Nicaragua

Associate in Arts of Psychology, June 2012

Experience:

Radio Shack, Brooklyn, NY (January 2013- June 2015)

Sale Associate, Key Holder

Assist customers with any questions or concerns regarding merchandise.

Unload shipments and restock the shelves.

Provide exceptional customer service.

POS computer system.

As a key holder I am required to open or close the store down.

As a key holder my requirements include taking charge of other employees when the manager and assistant manager aren’t there.

As a key holder I am to count the money in the register and deposit it every night.

At&t Wireless, Brooklyn, NY (June 2015- December 2016)

Key holder

Open / closing routine everyday.

Cash management.

Opus computer systems.

Provide excellent customer service to everyone

Assistant manager, required to do paper work and keep my team focus on the sales.

Language Skills:

Bilingual, fluent in English and Spanish

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