Customer Service Representative
Resume:
NAVEERA SHAHBAZ
***** ******* *** ******* # ***, Ashburn, VA 20147
**********@*******.***
A motivated and hardworking college senior seeking a position in an institute where I can learn and enhance my working skills using exceptional communication, analytical thinking, and problem solving techniques to maximize the satisfaction of customers/clients and increase repute of the employer.
Qualifications
Aug 2015-Present: George Washington University Washington D.C. Bachelors in Integrated Information, Science and Technology
Expected graduation: May 2017
Cumulative GPA - 3.90
Presidential Scholars List: Fall 2015 for achieving 4.0 GPA
Related coursework’s: Computer and Telecommunication Networks, Cyber Security, Relational Database and Design, Advance Database Solutions, Software Systems Development and Analysis, Python Programming, Ethics in Science and Tech Policy, Entrepreneurship and Technology Ventures, Communication and Media Relations, and Applied Statistics.
Related projects:
o Designed systems using a Relational Database Management System o Designed and created Entity-Relationship Diagrams and converted them to a physical representation of an organizational database.
o Designed a cloud based scalable application that tracked, assessed and assigned tasks for commercial and residential cleaning companies
o Capstone Project: Member of a team responsible for teaching communities how the use of technology can improve the quality of their lives. A curriculum has been developed and will be delivered to small audiences in underserved communities.
Jan 2013-Dec 2014: Northern Virginia Community College Sterling, VA Associate of Arts in Information Technology
Cumulative GPA - 3.0
Presidential Scholars List: Fall 2014 for achieving a 4.0 GPA
Related coursework’s: Computer Applications and Concepts, Advanced Database Management, PC Hardware and OS Architecture, Software Design, Multimedia Software, JAVA Programming, and Applied Calculus
Created an Oracle-based website for an entity.
Work Experience
April 2014 – Present: Winwood Children’s Center, Assistant Teacher Ashburn, VA
Enforce rules of behaviour and procedures for maintaining order amongst a class of 18-25 students of various ages
Plan age and level-appropriate classroom activities to stimulate growth and learning
Provide positive feedback and constructive criticism about student performance to parents and faculty
Responsible to maintain and promote a safe and positive learning environment
Awarded Most Dependable and Dedicated Employee in 2016 Sept 2012 – Aug 2013: Harris Teeter, Customer Service Representative Ashburn, VA
Processed customer transactions, including cash handling, answering questions about merchandise, and managing exchanges
Resolved service issues and shared benefits of additional services
Generated positive results by focusing on customer service and employee development
Coordinated with managers to introduce new products to customers Technical Skills and Other Interests
Proficient in Office 2016 Suite, including Word, Excel, and Visio
Familiar with Security+ certification content
Basic understanding of HTML/XHTML, Java and Python
Substantial Exposure to RStudio and SQL
Fluent in English and Urdu language
References
Available on request
Contact this candidate