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Customer Service Representative

Location:
Ashburn, VA
Posted:
January 14, 2017

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Resume:

NAVEERA SHAHBAZ

***** ******* *** ******* # ***, Ashburn, VA 20147

571-***-****

acyaaf@r.postjobfree.com

A motivated and hardworking college senior seeking a position in an institute where I can learn and enhance my working skills using exceptional communication, analytical thinking, and problem solving techniques to maximize the satisfaction of customers/clients and increase repute of the employer.

Qualifications

Aug 2015-Present: George Washington University Washington D.C. Bachelors in Integrated Information, Science and Technology

Expected graduation: May 2017

Cumulative GPA - 3.90

Presidential Scholars List: Fall 2015 for achieving 4.0 GPA

Related coursework’s: Computer and Telecommunication Networks, Cyber Security, Relational Database and Design, Advance Database Solutions, Software Systems Development and Analysis, Python Programming, Ethics in Science and Tech Policy, Entrepreneurship and Technology Ventures, Communication and Media Relations, and Applied Statistics.

Related projects:

o Designed systems using a Relational Database Management System o Designed and created Entity-Relationship Diagrams and converted them to a physical representation of an organizational database.

o Designed a cloud based scalable application that tracked, assessed and assigned tasks for commercial and residential cleaning companies

o Capstone Project: Member of a team responsible for teaching communities how the use of technology can improve the quality of their lives. A curriculum has been developed and will be delivered to small audiences in underserved communities.

Jan 2013-Dec 2014: Northern Virginia Community College Sterling, VA Associate of Arts in Information Technology

Cumulative GPA - 3.0

Presidential Scholars List: Fall 2014 for achieving a 4.0 GPA

Related coursework’s: Computer Applications and Concepts, Advanced Database Management, PC Hardware and OS Architecture, Software Design, Multimedia Software, JAVA Programming, and Applied Calculus

Created an Oracle-based website for an entity.

Work Experience

April 2014 – Present: Winwood Children’s Center, Assistant Teacher Ashburn, VA

Enforce rules of behaviour and procedures for maintaining order amongst a class of 18-25 students of various ages

Plan age and level-appropriate classroom activities to stimulate growth and learning

Provide positive feedback and constructive criticism about student performance to parents and faculty

Responsible to maintain and promote a safe and positive learning environment

Awarded Most Dependable and Dedicated Employee in 2016 Sept 2012 – Aug 2013: Harris Teeter, Customer Service Representative Ashburn, VA

Processed customer transactions, including cash handling, answering questions about merchandise, and managing exchanges

Resolved service issues and shared benefits of additional services

Generated positive results by focusing on customer service and employee development

Coordinated with managers to introduce new products to customers Technical Skills and Other Interests

Proficient in Office 2016 Suite, including Word, Excel, and Visio

Familiar with Security+ certification content

Basic understanding of HTML/XHTML, Java and Python

Substantial Exposure to RStudio and SQL

Fluent in English and Urdu language

References

Available on request



Contact this candidate