Manager Service
Resume:
oSyed Imran Ashraf
o**** Kathryn Way McKinney-Tx-75070
*******@*****.***
oMasters in Computer Science from Florida Green University (2001)
oCERTIFICATIONS:
oCCIE Data Center (CCIE #49384)
oCCVP (Cisco Certified Voice Professional)
oCCNP (Cisco Certified Network Professional)
oMicrosoft Certified System Engineer (MCSE)
oMicrosoft Certified Professional (Internet)
oSPECIALIZED CERTIFICATIONS & TRAINING:
oCCIE Routing & Switching Written
oCCDE Written
oStorage Area Network design Specialist
o CCIE Voice Written
o CISCO IP Telephony Design Specialist
oCISCO Unity Support Specialist
oCISCO R&S Solution Specialist
oCisco Unity Design Specialist
oSUMMARY OF QUALIFICATIONS:
Over 15 years of experience in the Information Technology industry. Distinguished career in managing international and domestic technology projects and developing personnel for a wide variety of global industries. Extensive technical and architecture experience by consulting, managing, designing, and implementing highly-available VoIP and Video Conference systems, fault tolerant MAN/WAN/LANs, with the ability to rapidly adjust technical capabilities to changing business requirements.
Experienced in managing multi-million dollar budgets, mentoring technical resources and promoting cross-functional synergies for continuous improvement opportunities. Successfully transformed business requirements into technology services and solutions which resulted in profitable revenue growth and significant cost savings within Fortune 100 and 500 companies and large government organizations.
oLAN / WAN
oRouting Protocols: EIGRP, RIP, OSPF, BGP, TCP/IP, IPv4, IPv6
oHardware Platform: Routers; Cisco 800, 1700, 2600, 3600, 7200, 7500, 7600,ASR- ISR-GSR
oSwitches; 3550, 3600, 3700, 6500
oSecurity & VPN
oSecurity Protocols: IPSec, RSA, ISS, SSH, SSL
oHardware Platform: Junpier Netscreen, Nokia Checkpoint, Cisco VPN concentrator, ASA, IDS, IPS, PIX Firewall, FWSM
oNetwork Management
oSecurity: Cisco VMS, Checkpoint, Netscreen Security Management, CSM
oLAN/WAN: OPSware, HP Openview, Cisco works, Nagios
oApplication Performance
oLoad Balancer: Experienced in CSS, F5 (BigIP and 3DNS)
oOptimization: QoS, F5, Citrix
oVoice Systems
oVoice over IP: H323, MGCP, SCCP
oVoIP Platfrom: Call Manager, CME, CUE, MPX, Gatekeeper, IPCC, SRST, Unity
oSystem Administration
oOperating Systems: Unix, Microsoft, Linux
oTools: NAT / PAT, WINS, NFS, RAS and Active Directory server
oHardware: IBM, HP, Sun as well as Blade technologies
oEXPERIENCE:
July 2012- Present: Geodis/OHL
Senior Manager Network Engineering
Reporting to the CIO, led teams that deliver data center operations, network services, engineering, service desk, infrastructure planning and disaster recovery services for 3000 corporate users and 5000 retail locations in the US and Canada. Developed near-term tactical plans and a strategic, longer-range roadmap to increase automation, improve efficiency and service quality, and reduce overall cost of ownership. Established measurable goals, objectives and operating procedures for Enterprise IT infrastructure. Led monthly governance meetings with outsource partners to review billing and service level compliance.
* Led sourcing initiatives to replace underperforming providers of data center, web-hosting, desktop support and service desk that resulted in expanded scope, improved service levels, greater contractual flexibility and reduced operating cost by $8 million/year.
* Issued an RFQ and replaced incumbent corporate data and voice network services provider resulting in significant service improvement and significantly lower annual cost
* Renegotiated services contract for the retail store network supporting 5000 locations to expand the service offering and lower cost by $7.5 million over 5 years.
* Sponsored internal initiative to virtualize over 150 physical servers using VMware, resulting in significant operational efficiencies, reduced data center footprint and lower maintenance cost.
* Managed financial and operational governance of outsource relationships totaling $17 million annually.
* Drove and ensured consistent compliance with all Sarbanes-Oxley (SOX) and PCI audit requirements
* Provided CIO and Executive team with weekly updates on accomplishments, plans, outages, Service Desk metrics, completed and planned changes.
• Leading the development of infrastructure strategy, service delivery standards and procedures for the Enterprise as it pertains to Network and Security initiatives.
• Proactively research and recommend courses of action to prevent problems and to maintain high infrastructure service levels for the user community.
• Establishing metrics, key performance indicators, and service level agreements for driving the performance of IT service delivery.
• Evaluate and recommend infrastructure solutions to best meet the business needs of the company.
• Develop processes that are innovative without being stifling and restrictive.
• Develop and maintain relationships with client organizations to ensure their infrastructure expectations are being met and priorities are set at the appropriate levels.
• Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and project/develop plans to maintain cost effectiveness and competitiveness of the enterprise’s IT infrastructure.
• Responsible for the IT service delivery management of networks, firewalls, intrusion protection systems, data loss prevention systems, and other technology platforms shared across the enterprise
• Collaborate with Application teams and Business Unit Product Development teams to provide high availability scalable business solutions.
• Deliver technical direction and solutions consistent with the overall IT strategy.
oMay 09 –June 2012: Cisco
Technical Manager( Redmond for IPRan project with At&t)
Work on IPRan project with At&t to develop the initial planning on lab built out for IPRan .
Design the low level on migration of MSN 7609 ( multi switch network) from single chassis to dual chassis.
Provide the solution for cell site device MWR 2941 .
Document the risk factors for At&t.
Deploy the 3x solutions MLPPP, DS3 and Metro Ethernet.
Create the Design Guide, Implementation guide, CIQ’s, MOPs for te first face application ( FFA).
Design and implement the Heavy LTE in redmond lab.
Design the BGP with FEF and OSPF with BFD for Heavy LTE.
Create the test object list and perform the test from Node B to Erisscon RNC 3810 and 3820.
Develop the case scenarios for both smart Ingreated Device ( MWR 2941) and ( Cisco 7609) in terms of number of NodeB’s and eNodeB’s.
Develop the FFA plan and testing for Heavy LTE.
Develop the EDRD for low level detail configuration for MWR 2941, 7609-S and Juniper M3xx.
Work with At&t IPRan team to deploy the RAN equipment such as NodeB’s and E// NodeB’s.
Design the EPC( Evolved packet core) for Heavy LTE.
Managing a team of Cisco in Redmond and drive the task from client prospective.
oJune08– May 09: Manager Sales Engineering CCI. (Cisco’s gold partner & reseller for service provider)
•Work Technical sales leads with Territory Account Managers to help sell CCI's portfolio of solutions, products and services.
•Train my team and customers on installed products and overall network implementation.
•Lead all aspects of CCI's integration projects including planning, staging, integration, documentation and support of solutions.
•Collect information from sales Engineers on their weekly work done summary.
•Provide high level design and consulting services to the team on project to project basis.
•Provide technical briefings to customers on new technologies.
•Work closely with Integration Engineers to transition projects from beginning to end seamlessly.
•Provide consultative support and mentor other less experienced managerswithin the company.
To assess and evaluate the customer requirements (RFP) and provide the High level design solution
Supervise the team of Engineers and Techs during the project design, implementation, and testing prior to customer handover
Produced and provided all the High level, Low level, and implementation documents to the various projects teams. review the documentation during the project implementation cycle and provided the final project document to the Customer at project signoff
Roadmaping of IT technologies and budgeting for both in-house and customer-projects
Participated in teams to develop standards and procedures for network design, implementation, and operations of network systems.
oJuly 07– June 08: Manager Network Architect, Countrywide Financial (Plano, TX).
Designed network element configurations, developed and executed test plans for validation, and wrote MOPs for the deployment into the production network of the initial implementations of each network architecture phase.
Design, Plan, and implement High speed backbone (OC3, OC12) to provide connectivity among the Core Data Center. Deploy MPLS to separate Production, Staging, and Lab traffic through the High Speed backbone. Deploy MPLS traffic engineering to provide fast converge using fast reroute to minimize the down time.
Worked on engineering teams to evaluate emerging technologies like 802.3AE, Ethernet in the First Mile, and various MPLS architectures to support both “virtual wire” and “virtual LAN” services.
Designed, deployed, and maintained Router network to support remote locations state-wide.
Designed solutions that included redundancy of hardware and software.
Good understanding of MPLS Traffic Engineering and RSVP signaling.
oJune 2006 – July 07: Sr. Network Engineer, Siemens Inc (Irving, TX).
Infrastructure analysis, planning and design sessions as well as producing design document
Staging and configuration of Call Manager/UNITY/UCCX servers/apps, post install tasks.
Bulk Administration, Call Manager/UNITY/UCCX features configuration, AC, EM, CDR/CAR etc Unity Auto Attendant design and configuration
Integration of FW and VPN devices for remote management and monitoring
Staging and configuration of 3550/3750/6500 switches for network connectivity, inline power and QoS
UCCX script development, basic 2 skills based queues
IP Phone deployment, E-911 planning and configuration
Integration and installation testing and troubleshooting
Managed Cisco routers and switches, including installations, upgrades, configurations and management.
Subject matter expert for IP unicast and multicast routing technologies, MPLS switching/pseudo-wire transport/ VPN technologies, Ethernet for both LAN and WAN topologies, Packet over SONET technologies.
Participated in teams to develop standards and procedures for network design, implementation, and operations of network systems.
Assisted in performing network analysis, monitoring and troubleshooting tools.
Provided expert knowledge of VLAN, VPLS, OSPF, BGP/MPLS, RSVP, SSM and other routing Protocols.
oSeptember 2001 – June 2006 Escalation Manager, At&T (Plano, TX)
(Manages a team of 36 Engineers for managed service)
• Working with and reporting to the Chief Technology Officer, to ascertain and define needs or problem areas.
• Responsible for creating a management model that included team and individual growth strategies for the CIO that were adopted and is used to train other managers.
• Responsible for identifying, promoting and deploying continuous improvement initiatives that resulted in over 3 million dollars in annual telecom, maintenance and audio conference savings.
• Conceptualize and present technical strategies (translated into business language) to the executive leadership team (C-Level executives) in order increase product volume, lower costs and create efficiencies.
• Responsible for developing, allocating and prioritizing multimillion dollar annual budget to support infrastructure initiatives that follow the business’s strategic vision.
• Create and maintain standards that assist in incident management, problem management, availability management, change management, project delivery and continuous improvement processes.
• Responsible for Infrastructure road-map for Data Centers, Messaging, Collaboration, VoIP, Network, and A/V technologies and support.
• Responsible for negotiating multi-year contracts and support agreements with business partners and hardware vendors.
• Manage 21+ resources across the US to design, implement and support 5 data centers and over 245 remote production and business facilities.
• Create project charters and budget workbooks that help align business needs in parallel with current and future strategies.
• Define, design, develop and deploy technical standards for VoIP infrastructure throughout US facilities (Unity, Call Manager, IPCC, RightFax, and Meeting Place).
• Design and implement video conference solutions using Cisco Telepresence and Tandberg technologies.
• Tier 4 support for enterprise Wide Area Network, VoIP, FoIP, ACD, VcIP and WiFi technologies
Designed, engineered, consulted and developed custom managed hosting solutions with important considerations to provider’s capabilities and customer requirements for transport, storage, backup, space, power, hardware, application, security, network and SLAs
Composed and developed technical documents pertaining to capabilities, server, network and security infrastructure, configuration, assumptions, and exceptions
Reviewed, approved, and developed contracts, SOWs, and change requests
Gathered requirements, analyzed, and proposed cost-effective, managed hosting, and security solutions
Developed cost matrix for proposed managed hosting solutions
Designed, planned, and architected technical diagrams
Provided 3rd-tier engineering support for custom managed hosting solutions
Managed projects from pre-sales to deployment completion
Specialized in resolving downturn projects with complex history and delivered positive win results to both internal and external customers
oMay 1999 – Sept-2001 Team Lead (networks), Kia Consulting (Dallas, TX)
Configured Cisco 2500, 2600 and 3000 Routers to provide Ethernet, serial, Bri Interface access
Performed configuration and optimization of network from the ground up including cabling from the desktop to IDF
Configured IPX access lists and SAP filters to control Novell Traffic
Resolved Network Congestion Problems in Ethernet Networks
Copied and manipulated configuration files
Performed backups and upgrades of Cisco IOS software images
Created VPNs
Performed integration testing with routers and other switches
Performed testing and analysis of all Network Protocols in a LAN/MAN/WAN environment
Setup equipment and executed system tests, documented test results, logged bugs to track problems using Network Management tools, such as HP Open View, IBM View, Sniffer, and Node Manager
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