Data Entry Customer Service
Resume:
Brunilda Verberena
Round Lake IL, 60073
**********@*****.***
Objective: To work in a team oriented company with the opportunity to utilize my skills and experience.
EXPERIENCE:
Broadspire/Teleplus, Lake Zurich, Il 11/2014-2/2016
Sr. Claims Analyst/Call Center
Data entry, both alpha & numeric, processed claims, answered inbound calls from clients calling in claims on auto, home, workers comp, and general liability. Assisted callers with finding claim numbers, assigned adjusters. Entered paper claims 30 within the 8 hour work day, I completed between 45-50 a day. Collected demographics. Used my bilingual skills.
Neurology Office, Vernon Hills, Il 01/2012-11/2013
Manager
Data entry, both alpha & numeric, answered inbound calls, handled/P and A/R, set up appointments for patients, coding icd 9 and cpt, helped patients with any issues or concerns they may have had, checked in/out patients, collected co-pays, general office work, verified insurance, generated statements, acquired referrals. Placed orders for office supplies, made bank deposits, applied explanation of benefits to patient's accounts and payment.. Processed claims, scanned documents and demographics into e-clinicals system, verified insurance.
J.P Morgan Chase, Elgin, Il 08/2009-10/2010
Fraud Analyst/Call Center
Answered inbound calls, help card members with any issues they may have with credit card, analyze and made sure I was speaking with correct card member, applied my bilingual ability.
Industrial Motion Control, Wheeling, Il 11/2001-7/2003
Customer Service Lead
Answered inbound calls, made outbound calls, made sure customers’ orders were correct. Set up new accounts, assisted customers with issues and made sure their orders were shipped on time. Entered orders, bills of lading, and tracked orders on the web for UPS, FedEx. Handled filing, batching, general office work, and applied bilingual ability in the international department.
Elston Block Co, Chicago, Ill 2/1995-11/2000
Office Manager
Data entry, answered inbound calls, made outbound calls, made sure customer orders were correct. Took orders over the phone, fax, and in person. Invoiced orders, accounts
receivable, and accounts payable Helped customers with any problems they may have had with their delivery, general office work, applied bilingual abilities with customer and co-workers, set up new accounts for customers.
TCI Cable Company 03/1993-1/1995
Billing /Technical
Answered approximately 100+ inbound calls from customers who had questions regarding their bill statements and made adjustments and issued credits. I also helped customers when they had problems with their cable boxes. Resolved technical issues
scheduled technicians. Data Entry.
EDUCATION: G.E.D
SKILLS:
Languages-- English/Spanish Type-55wpm/10000kps,
AS400, SAP,Oracle, Next Gen, Eclinicals, Emdeon Clearing house, Lotus Notes
License Pharmacy Technician
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