Microsoft Office Information Technology

GABRIELLE R. HARRISON

**** ******* **** * ********, Virginia 23224 l 804-***-**** l **********@***.***

CAREER OBJECTIVE

Seeking to advance employment through programming, application development, or web services opportunities in Virginia.

EDUCATION

VIRGINIA COMMONWEALTH UNIVERSITY – Richmond, VA; Degree May 2013

Bachelor of Science: Double Major in Information Systems, Economics

TECHNOLOGY SUMMARY

Systems:

Windows 95-2010, Mac OS

Databases:

Microsoft SQL Server, MySQL, Rational Rose, Oracle

Languages:

SQL, HTML, JavaScript, C#, XML, Visual Basic

Software:

Visual Studio, Secure FTP, Putty, WinSCP, Microsoft Office Suite (Word, Project, Publisher, PowerPoint, Access, Outlook, SharePoint, Visio, OneNote)

Skills:

BPEL, ETL processes, Keyboarding (85 wpm);

EXPERIENCE

VIRGINIA HOUSING DEVELOPMENT AUTHORITY – Richmond, VA July 2013 – Present

Desktop Support Analyst, Business System Administrator

Provide central point of contact for problem reporting and resolution. Resolve maintenance, system, software, access, and computer equipment issues. Reduce and eliminate repetitive problems by tracking occurrences and analyzing root causes. Manage system access through granting or revoking permissions and access. Run scripts for business tasks.

BACK CARE SPECIALIST– Richmond, VA November 2012 to November 2013

Volunteer Web Support:

Web Development Services: Create/Update company website with product information; implement design and features of web site along with troubleshooting issues. Update database with product information; utilize OBI and EDI standards.

DOMINION VIRGINIA POWER – Richmond, VA Summer 2009, 2010, 2011

Information Technology Intern:

Built an online self-serve training site, for SharePoint trainees, which will later replace the onsite training. Responsible for the timely completion of lessons and exercises to be used in the SharePoint online site.

Selected Contributions:

Eliminated 180 hours of classroom time, space, and utility usage needed for onsite training

Eliminated one month’s worth of manpower needed to teach training

Created/Edited 74 online lessons and exercises

Reduced classroom space utility usage needed for onsite training

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