Customer Service High School

John Clark

**** ******** ** **********, ** ****0 Phone: 256-***-**** E-Mail: *********@*****.***

Summary

Versatile leader who thrives in dynamic, challenging and fast-paced professional environment. Assertive and enthusiastic with extensive knowledge of warehouse logistics and manufacturing partnered with an unsurpassed work ethic. Seeking to apply management talents to long-term company growth and success.

Highlights

•Shipping and receiving

•Exceptional problem solver

•Packing and scanning orders

•Inventory control procedures

•Microsoft Office Suite

•Goal-oriented

•Manufacturing and warehouse operations

•Forklift operation

•Supervisory Skills

•Strong organizational skills

•Staff development

•Exceptional interpersonal skills

•Flexible schedule

Accomplishments

•Planned, directed, coordinated and assigned manpower to efficiently meet production requirements utilizing employee’s strengths and weaknesses and improving output by 20%

•Promoted to senior position within 6 months of employment.

•Stayed under budget for 3 quarters by purchasing tools and supplies from online sources for upcoming projects.

Experience

December 2011 to October 2016 Senior Packaging Lead

Par Pharmaceuticals -- Huntsville, Al

•Oversees and manages the daily operation of a packaging line.

•Supervise efficiency, productivity and quality of operator's output.

•Coordinates each operator's job.

•Monitors the packaging process to ensure schedule exceeds expectations.

•Conducts final audit of Batch Records prior to going to Packaging BR Reconciler.

•Is qualified to run all packaging equipment across the entire packaging department.

•Conduct preliminary review of all daily Batch Production Record (BPR) for the line and logbook documentation to ensure detail and accuracy.

•Accurately review BPR's steps for completeness and accuracy.

•Request components, labels and inserts per the BPR.

•Set up packaging machinery and accurately sets equipment programming per BPR's and SOP's.

•May conduct basic sets up, start, operation, adjustment, troubleshooting and tear down of packaging lines and equipment.

•Conduct sampling by collecting samples from each batch and submitting to QA for retained samples.

•Demonstrates the ability to execute procedures to complete tasks in a compliant and safe manner.

October 2010 to September 2011 Creative Sales

Cooks Pest Control -- Huntsville, AL

•Sell products by using consultative and solution based approach.

•Perform the tasks of gathering and recording customer information and sales activity data.

•Utilize books and online research to achieve sales target.

•Interact with customers via phone to sell products of the company.

•Perform the tasks of obtaining competitive information during daily contact with prospective clients.

•Participate in professional development training, training sessions and meetings.

•Perform other job responsibilities as required by the management.

November 2006 to October 2010 Quality Supervisor

Perez Services LLC -- Huntsville, AL

•Manage quality control inspectors to ensure crucial productivity and technical integrity.

•Work directly with clients on-site and off-site to determine course of action with quality issues.

•Understanding of product processing, manufacturing, development as well as validation of specifications, test methods, and fixture design for testing and inspection.

•Coordinate and/or handle product returns, stocking, counting, and updates to inventory balances in a fast paced environment.

•Ability to read and accurately interpret instructions and drawings.

•Provide customer service to ensure satisfaction is met for future business.

April 2001 to November 2006 Route Supervisor

DHL -- Huntsville, AL

•Organized and loaded product for delivery, utilizing the manifest assuring the most efficient delivery route and schedule.

•Maintained vehicle and equipment to proper operating condition.

•Involved in the daily supervision of route operations Direct supervision of 15 to 20 drivers.

•Training employees in basic operations as well as route and schedule efficiency.

•Ensure all drivers perform their daily safety inspections of vehicles and report any problems that exist.

•Responsible for following up the complaints and requests of customers.

•Scan inbound and out bound freight.

•Inventory control on high value items.

•Meeting the needs of residential and commercial customers on an assigned route.

Education

East Limestone High School Athens, AL

High School Diploma

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