Manager Customer Service

RUDY PRIETO

**** ****** ******, *********, ** ***30 773-***-**** *********@*****.***

SUMMARY OF QUALIFICATIONS

Distinguished for demonstrating strong leadership qualities, and being self-driven with a strong history of meeting and exceeding financial goals and sales increases. Able to recruit, hire, train and develop managers and employees, assist managers in the selection and development of staff, and drive the business performance by assisting and developing plans to target challenge areas.

PROFESSIONAL EXPERIENCE

Elevation Burger 2014- present

Partner – Operations Manager Fairfax, Virginia

Involved in all aspects of operation.

Sales volume over 1.5 million.

Smashburger 2012 to 2014

General Manager Fairfax, Virginia

Responsible for controlling all aspects of the profit/loss reports and budgets

Managed day to day operations to ensure company standards were being met by working side by side with my team constantly coaching

Interviewed, trained, and hired all new team members

Delivered the perfect experience to our guests by running well staffed and organized shifts focusing on quality food and fast efficient service

Chipotle Mexican Grill 2003-2011

Operations Manager / District Manager Chicago, Illinois

Responsible for setting and achieving the highest standard in field management, employee experience, customer experience and financial results. Effectively maintained a balance between the results of the customer, and the employees

Extensive profit/loss experience in standardization of portions and implementation of labor and cost controls, documents end of month, daily and weekly transactions

Directly responsible for managing a staff of over twenty associates

Properly trained and developed hourly employees through quality orientations, direction and feedback, refresher courses, performance evaluations and recognition. Fostered a teamwork environment

Ensured that ‘Safety and Security Awareness’ were emphasized, practiced and periodically inspected, and that employees were trained in appropriate responses to unsafe situations

Cultivated local store marketing activities

Beat sales projection by an average of 11% for the last three years, surpassing all projections which resulted in company recognition for having the best cash flow in the region. Compiled, prepared, and maintained P&L statements, budgets and cost controls

APPLEBEES RESTAURANT 2000-2003

General Manager Chicago, Illinois

Responsible for daily operations of a family restaurant with two million dollars in revenue.

Oversaw sixty two employees and implemented training and developing programs to increase productivity and meet goals.

Configured server station charts to assure high degree of cost- efficient customer service; focused on customer problem-identification and resolution.

During my three years with the company we beat our projections by an average of twelve percent.

SIRLOIN STOCKADE 1996-2000

General Manager/District Manager Mexico City, Mexico

Direct sales profitability of full service restaurant specializing in American cuisine serving breakfast, lunch and dinner; accommodating up to 300 guests and managing over 150 associates.

Recognized for cultivating long term stable staff with team-player philosophies.

Credited with increasing revenues over 125% over three years by increasing customer base and average check

Created, developed and implemented all formalized operation systems and procedures including employee handbooks, flow charts, incentive programs, and job descriptions for servers, bartenders and kitchen associates.

SKILLS

Microsoft Office 2000-2010 – Advance Excel. Basic System Programming.

(Triton Community College, Chicago, Illinois).

Bilingual (Spanish and English).

Studied Portuguese for three years.

(Cultural Institute Mexico-Brasil. in Mexico City).

EDUCATION

Anahuac Catholic University Mexico City, Mexico 1995

Bachelors Degree in Business

Institute of Banking and Finances Buenos Aires, Argentina 1990

Two year program completed

Suarez Catholic High School Buenos Aires, Argentina 1988

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