Customer Service Sales
Resume:
Johnna Crusoe ***** Tracy Avenue/ Euclid, Ohio ***23/ ************@*****.***
Objective
To secure a position utilizing my strong interpersonal and management experience while accomplishing company objectives.
Experience
07/2016-present Teller Supervisor
PNC Bank-Euclid, Ohio
Manage vault and conduct monthly audits
Implement corporate or departmental policies, procedures and services standard in conjunction with management, including coaching, and motivating direct report
Train and instruct employees in job duties and company policies
Prepare and issue work scheduled, deadlines and duty assignments to teller staff
Assist tellers when balancing problems occurred using knowledge of common errors
Ensure due diligence procedures compliance are followed in regards to suspicious activities of large currency transactions above $10,000 and monetary instruments purchases (i.e. cashier's checks, money orders and travelers checks) in amounts exceeding $3,000 and above are reported to AML/BSA in a timely manner.
Ensure supply of money for banking center needs are met based on cash limits and business demands
Balance and replenish the ATM
Monitor and review banking center security procedures, and controlled access to vault and teller cash drawers
Promote the bank's products and services by consistently cross-selling at every opportunity
12/2014-07/2016 Senior Operation Specialist
PNC Bank- Highland Hills, Ohio
Demonstrates attention to detail skills by entering and verifying data on customer explanation of benefits,
Implements accounting skills balancing financial information and quality assuring accuracy of data
Enacts leadership skills by acting as a peer coach, trainer, and mentor within HCI department
Achievements:
Thrives in a high pressure environment by exceeding performance/output metrics by an average of 300% monthly
Driven by customer service with 95% deadline achievement
Earned the October 2015 Healthcare Imaging Employee of the Month Achievement Award for top performance, accuracy, and raising morale within the department.
8/2009-12/2014 C.O.O/Vice President
Crusoe Estates LLC - Euclid, Ohio
Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; and assigning and monitoring clerical functions.
Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement.
Implement cost reductions and develop reporting procedures
Ensured that cash flows are adequate to allow business units to operate effectively.
Arranged financial audits and review monthly.
06/2008-07/2012 Universal Banker
U.S Bank- Euclid, Ohio
Managed various customer financial transactions including deposits, payments and withdrawals.
Market and promote bank products; achieving top 10% of sales in the district.
Managed and monitor branch sales for district reports.
Addressed and solve customer's complaints and concerns.
Conducted monetary transactions such as Western Union transfers and money orders.
Conducted customer care calls for marketing purposes.
10/2005-06/2008 Branch Manager
Express Cash Advance- Euclid, Ohio
Utilized customer service and public relation skills to develop successful business relations.
Responsible for hiring, employee relations and benefit administration.
Monitored and mentor sales associates and team leaders, provided training and development to achieve personal organizational goals.
Responsible for check cashing, processing loans, daily collection of loan payments, daily auditing and monthly reports.
Education
May 2009 Bachelor Degree in Business Administration- Bryant & Stratton College
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