Customer Service Microsoft Office

JAMES KENNETH JOHNSON

832-***-**** ***************@*****.***

Professional Summary

Motivated professional with proven track record of delivering exceptional results in professional and academic environments. Multiple years of experience with material management, account reconciliation, and procurement and requisition procedures to acquire material assets and establish accurate records of assets, purchases, persons, and documents. Experienced at leading teams in logistics and customer service fields to achieve and exceed objectives. Instrumental in the distribution of assets and products, streamlining processes to enhance productivity, and implementing solutions to complex problems. Excellent professional communication and writing skills.

Professional Experience

Gregg & Valby LLC Houston, TX

Post-Closing Specialist August 2016 – Present

Strategized and implemented a systematic process to improve the shipping and receiving of critical loan documents, reconciling shipping logs and proprietary tracking software, significantly increasing the accessibility of information, establishing back up records of all shipments to ensure data retention, and conducting loan follow ups to minimize delinquency reports.

Developed an electronic process that both enabled the post-closing section to process loans earlier by coordinating with title companies to improve their delivery method, reducing the per diem costs to clients and shipping costs to those title companies, and transitioned document stacking into a nearly paperless project by using PDF software, reducing the costs to Gregg & Valby.

Audited investor delinquent document reports by reviewing loan information in tracking systems and shipping logs, to determine the cause of the delinquency, locate critical information, and devise a solution to clear the delinquency.

Coordinate with Lenders, investors, and title companies to acquire information and streamline loan processing, clear purchase suspense conditions, and maintain an excellent turnover rate for loan purchases and document delivery.

Create and catalogue incoming loans tracking records, coordinating with internal sections to gather and disburse current information and closed loan packages, update loan statuses, and ensure that all loans were processed to meet deadlines.

UNITED STATES MARINE CORPS New Orleans, LA

Supply Administration Specialist Corporal May 2008 –May 2012

On a quarterly basis, reconciled 32 inventory accounts that totaled $8 million of assets by tracking appropriated materials, updating gains and losses, and conducting audits on misappropriated items, establishing exact inventory reports.

Successfully requisitioned over $5 million of material assets for distribution, tracking the status of in-transit purchases and contacting providers to expedite shipping, ensuring all quotas were met on-time and within budget.

Systematically entered data on military ERP software and Excel spreadsheets, adjusting inventory levels, identifying serial numbers, and listing requisition demands, to organize and monitor material management reports.

Maintained detailed records of procurement reports, requisition invoices, sectional inventories, and inventory audits to ensure an accurate history of inventory and requisition reports.

Promoted three times for excellent work ethic, professional expertise, and dedication to duty. (November 2008, Private First Class; September 2009, Lance Corporal; January 2011, Corporal)

JAMES KENNETH JOHNSON – Page 2

832-***-**** ***************@*****.***

Education

University of Houston Downtown Houston, TX

Bachelor of Arts – English August 2012- May 2016

Minors – Professional Writing and Digital Media

Cum Laude, GPA: 3.34

Dean’s List: Recognized for diligent work and superior academic accomplishments. (December 2012, May 2013, December 2013, May 2014, December 2014, December 2015, May 2016)

Relevant Coursework: Business and Technical Report Writing, Desktop Publishing, Legal Writing, Advertising, Usability Testing, Digital Media Theory, Studies in English Grammar, Spanish 1 and 2, Introductory Communications

Technical Skills

Commercial Software: Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook); Adobe Photoshop; Adobe InDesign; Adobe InCopy; Adobe Acrobat

Proprietary Software: Asset Tracking and Logistics Automated Support System (ATLASS); Supported Activities Supply System (SASSY); Warehouse Inventory System BARBARSIRS; Dominos Pulse

Experience During College Education

DOMINOS Houston, TX

Crew Chief May 2013 – January 2015

Ensured smooth-running store with well-trained team members, supervising 18 subordinates and training 10 in business functions, increasing output and boosting customer service levels.

Executed client and store transactions by entering customer and order information, and procurement criteria to successfully acquire and distribute assets for store sales.

Aided in managing the profit and loss ratio by employing cash control methods, overseeing inventory use, controlling number of on-hand employees, and monitoring financial reports.

Promoted twice for creating a superior morale, providing excellent customer service, and demonstrating outstanding team leadership. (Assistant Manager II, August 2013; Crew Chief, August 2014)

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