Unified Communication Engineer
Resume:
Rodney Griffin *** Jamaica Avenue, Brooklyn, New York • ************@*****.***
QUALIFICATIONS:
Professional with over 8 years of experience in Voip and the Telecommunications industry. Extensive experience with Cisco Unified Communications Manager from 4.0 to 10.5.(2). Outstanding customer service skills resolving technical issues and educating end-users. Team-player making significant contributions to team and individual success. Skype for Business Administrator.
HARDWARE:
Configure Cisco Routers / Switch’s, GRE VPN Tunnels, Protocols EIGRP, H323, SIP, and SCCP, Configured MGCP on the gateways. Calculated necessary Bandwidth for data and Voice utilizing QoS requirements. Cisco Unified Communications Manager 4.0 to 10.5 (2). Cisco Call Manager Express
PPP • OSPF • Cisco 1900, 3000, 2600 Routers • Cisco, 3500, 2900, 3750 V2 Switches, Server 2008 R2/ 20012 IGRP / EIGRP, Rip V2, MPLS, OSPF, SNMP, DHCP, DNS, SNMP, Vendor Negotiations • CSU/DSU • T1/T3 • Adtran ISDN Adapters, Cisco ASA, VG224, Windows XP/7
PROFESSIONAL EXPERIENCE:
CISCO SYSTEMS – RTP MORRISVILLE, NORTH CAROLINA 4/2016 -11/2016
Network Engineer / UC Engineer / Client Support ENGINEER
Cloud Managed Service Engineer of Bank of America Account
Provide Tier 2 support for clusters equaling 350,000 End User Geographical locations over 3 Continents and numerous Countries. Work with carriers to resolve issues with circuits and escalation of issues.
Performed configuration adjustments on existing networking devices, for the purpose of resolving a voice or a data issue.
Worked on the resolution of issue’s via configuration modifications in Cisco Unified Communications Manager as well as Unity Connection. Responsible for the coordination of third party Smart Hands and Site manager personnel to perform necessary configurations on routers and switches. To work with Black Box ( Smart Hands ) on site to trouble shoot and resolve voip an data issues on site.
Accomplished Bank Of America complex systems of processes, on an Enterprise level. Created Change Orders and CRQ’s to replace and repair network hardware within Bank of Americas Extremely High Security level environment. Utilization of CDR and RTMT to trace call failures and identify termination cause codes.
Unified Communication voice solutions ENGINEER
Performing moves, adds and changes via Cisco Unified Communication Manager 7.x-10.5
End user support and trouble-shooting connectivity issues.
Delivered on-site engineering support and handled specialized IP telephony equipment
Monitored whether fresh IPT implementations are in accordance with customer expectations
Imparted second level support for problem diagnosis and assisted 3rd party and client operational staff, engineering and sales teams
Provided configuration and service administration solutions to the VoIP sector
Installed and configured Cisco routers, switches, and UCS servers containing UCM platform via VMware Esxi
AXISPOINT SOLUTIONS TECHNOLOGY GROUP, BRIARCLIFF MANOR, NY 12/2014 – 1/2016
Network Engineer / UC Field Engineer
Cisco Unified Communication Manager 8.6 to 10.5 (2)
Configured Cisco routers and switches for GRE VPN tunnels with protocols EIGRP, H323, SIP, and SCCP
Configured MGCP on the gateways. Calculated necessary Bandwidth for data and Voice utilizing QoS requirements
Deployment of Voice and Data Enterprise Solutions
Responsible for maintenance and end user support.
Design and deployment of voice solutions.
Telco installation from the Demarcation to point of termination.
Trouble shooting voice and Data issues, level resolution
Accomplishments:
Successful deployments of over 30 sites installing voice solutions via CUCM 8.6 and 10.5.2., Including, utilized SIP trunk configuration via VPN tunnels with PSTN failover via T1 handoffs
Configured desired call flow with special attention to multiple call handlers
DIER TECHNOLOGIES - NEW YORK, NY 8/2013 – 11/2014
Network Engineer / UC Engineer
Unified Communication deployments and maintenance of existing voice solutions
Performing moves, adds and changes via Cisco Unified Communication Manager 7.x-9.x.x
End user support and trouble-shooting connectivity issues.
Delivered on-site engineering support and handled specialized IP telephony equipment
Monitored whether fresh IPT implementations are in accordance with customer expectations
Imparted second level support for problem diagnosis and assisted 3rd party and client operational staff, engineering and sales teams
Provided configuration and service administration solutions to the VoIP sector
Installed and configured Cisco routers, switches, and MCS 7800 servers containing UCM platform via VMware Esxi
ALPHASERVEIT - NEW YORK, NY 8/2010 – 7/2013
Network Engineer / Unified Communications Technician
Installed and configured Cisco Unified Communication Manager 7.x-9.x
Deployed and configured Cisco IP phones/Call Manager
Expressed solutions to meet client expectations
Performed Moves, Adds and Changes in CUCM
Segmented traffic using voice and data VLANs on Cisco 3750v2 switches at corporate and remote locations for extending DHCP and DNS services to registered Cisco IP phones
Installed and configured Cisco routers and switches for the purpose of voice solutions
Configured and installed Cisco IP phones as per client's expectations including hunt groups and scheduling
Installed wireless communications via Cisco Access Points AP541
Configured and installed overhead paging via Cisco and third party applications
Followed patch scheduling for routers and switch physical connectivity, along with analog punch downs off the 66 and the 110 block from the Telco provider
TOWNS SPORTS INTL - NEW YORK, NY 9/2005 – 6/2010
Level 2 support
Provided support to 3000 users within 120 locations in end user support
Supported Active Directory adjustments via exchange server
Administrative support for Cisco Unity Express, and general trouble shooting with Windows XP and Windows 7 enterprise
Effective communicator, adaptable to change and stressful situations
Demonstrated ability to apply sound knowledge to diverse applications
EDUCATION:
CUMBERLAND COUNTY COLLEGE - VINELAND, NJ 2002
Associates in Business Administration
NEW YORK BUSINESS INSTITUTE - NEW YORK, NY 2011
CERTIFICATIONS:
CCNA • A+ MCIPT 2008, CCENT
2 Tests to take for CCNP, Current/Ongoing
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