Manager Customer Service
Resume:
Nasir Zubair
Maple Ridge, BC V2X 8Z8
Email: *********@*******.*** Phone: 604-***-****(M)
Highlights of Qualifications
Operations/Administrative/Accounting Services-Program Management-Purchasing
Agent-Contracts Management-Financial Reports
Meticulous professional with extensive experience in customer service, accounting, administrative and operational services for both the public and private sector. Accounting portfolio including all facets of accounting, financial statements, budgets, bank reconciliations and full cycle accounting. Strong multi-tasking and communication skills in a team oriented environment. Successful completion of multiple projects within time and budget constraints. Ability to help identify and organize compliance with federal legislation for private industry.
Currently seeking a full-time leadership position. A strong work ethic, leads by example, willingness to work evenings, weekends and overtime when required.
Employment History
BEST WESTERN Chelsea Inn, General Manager, Coquitlam, BC 2015-Present
BEST WESTERN Maple Ridge, Night Auditor, Maple Ridge, BC
2014-2015
PRIVATE CONTRACTOR, Bookkeeper, Calgary, AB
2006-2014
THE PROACTIVE GROUP, Accountant/Bookkeeper, Calgary, AB
2005-2006
ASHTON REID INC ., Accountant, Calgary, AB
2004-2005
PARKS CANADA AGENCY, Municipal Services Officer, Field, BC
2000-2004
PARKS CANADA AGENCY, Finance clerk, Radium Hot Springs, BC
1999-2000
Experience & Skills
Current Duties
•Report directly to the Owner.
•Manage all financial activity for a 61 room hotel with annual sales of 2.1 million.
•Oversee the daily functions and setting expectations for engineering, housekeeping, food service and front desk departments and managing 20 employees.
•Developed and completed multi-room renovation project within budget and allotted time.
•Constructed and implemented simplified logging systems that track effectiveness of social media and online feedback (Medallia, Tripadvisor, Expedia, Bookings.com)
•Recruit, select, train, and manage employees to deliver superior guest services and quality products that will lead to maximizing revenue and profitability goals.
•Create and maintain customer-driven operations, empowering hotel staff to excel in superior customer care.
•Create new programs in response to market conditions and revenue opportunities.
•Protects the hotel’s financial assets by properly administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable, payroll and all other financial transactions. Also, properly administer policies and procedures for protecting the safety of guests and employees.
•Ensure regular assessment and review of all hotel personnel by appropriate management staff. Coordinate internal training and development programs.
•Maintain a high personal visibility throughout the property and throughout the community.
•Increased hotel revenues, ADR and RevPar annually. Increase awareness of rewards program to increase brand loyalty.
•Increased revenues by $700 000.00 over 2 years. Maintained operating budgets and costs at same levels over the same timespan.
Operations Management
•Operations and administrative manager for Field Fire and Rescue Services including all day to day operations and maintenance of the fire hall, budgeting, training and funding initiatives.
•Purchasing agent for capital and operational items for the town of Field.
•Investigated complaints from both residents and visitors to ensure compliance with statutory regulations, policy, plans and guidelines.
•Co-chair for local safety and health and employment equity committees.
Administration
•Analyzed and processed business license applications ensuring compliance with the National Parks Acts, Community Plans and other legislations.
•Reviewed, processed and recommended approvals for business licenses, development permits, sign permits and various other municipal permits.
•Recommended course of action to resolve conflicts, disputes, non-compliance and delinquencies by business operators and community members including briefing notes to managers and the park Superintendent.
•Maintained working relationships with the Field Community Council, Field Utility Board, Field Recreation Advisory Association and other various external and private stakeholders including the Columbia Shuswap Regional District and the towns of Golden, Canmore, Banff and Jasper.
Accounting
•Analyzing accounts and following up on any outstanding items on a monthly basis.
•Bank reconciliations including clearing cheques on a daily basis and preparing and recording deposit information.
•Preparing and posting journal entries including back-up documentation and filing.
•AR and AP duties including posting of all entries into the accounting system.
•Petty cash reconciliation and bank reconciliation on a monthly basis.
•Handling of client, vendor and internal inquiries.
•Accounting solutions for small business and contractors.
•End of month accounting tasks including current month and year to date financial data, cash/credit transactions, posting of cash receipts, and upkeep of general ledger, balancing accounts receivable, preparation of year-end financial reports.
•End of month accounting tasks and procedures including journal entries for cash receipts, cash disbursements, payroll and expense accounts, reconciling bank accounts, general journal entries and preparing the trial balance. Delinquent accounts collections when necessary.
Education/Training
American Hotel and Lodging Educational Institute
Certified Front Desk Manager (2016)
Best Western University, Phoenix, AZ
Certified General Manager Program (2016)
Southern Alberta Institute of Technology (SAIT), Calgary, AB
Business Administration Accounting Certificate (1998)
Justice Institute of British Columbia (JIBC), Maple Ridge, BC
Basic Fire Fighter Program, 2001-2004
Auto Extrication level 1 and 2, 2003
Live Fire level 1 and 2, 2002
References
Upon request.
Contact this candidate