server

Kunal Ramgoolamee

Unit *** – *** Lewis Estates Boulevard,Edmonton,Alberta T5T 6Y7

780-***-**** (C) ************@*******.***

Qualifications Profile

Highly organized and personable server with experience providing exceptional customer service in fine-dining restaurants.

Dedicated to exceeding customer satisfaction by remaining accessible and friendly.

Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.

Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.

Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.

Success multitasking while remaining professional and courteous in fast-paced environments.

Remain unflustered during frenzied periods.

Education and Academic

July 2007 The Basics for HACCP Implementation

June 2007 National Trade Certificate Level 3 from Hotel School of Mauritius

2006-2007 Certificate of Attendance for German Language

1998-2003 Adolphe De Plevitz SSS Grand Bay (Form 1 to 5)

1992-1997 Fond Du Sac Government School (Standard 1 to 6)

Professional Experience

October 2014 – August 2016: Food and Beverage Assistant (The Oberoi Mauritius)

Responsible for setting the Conference Room for multi types of meetings

Responsible for attending High Profile Personalities

Ensured all the areas are cleaned and the safety and FIFO standards are being followed on a daily basis

Checked dining rooms for seating availability and service

March 2012 - September 2014: Head Waiter (Hong Kong Palace)

Trained new hires in ensuring good service is provided to guests

February 2011 - February 2012: Waiter (Pullmantur Cruises)

Ensured that an excellent and prompt service is provided to all the guests

Responsible for my station, printing menus for dinner service and distributing doleys to all waiters

March 2011 – September 2009: Assistant Waiter (Pullmantur Cruises)

Responsible of changing juices for the forthcoming schedule

Ensured the station is clean and tidy before finishing work

January 2008 – September 2009: Chef De Rang (The Oberoi Mauritius)

Ensured a smooth service was given

Trained new hires (job shadowed)

Made sure all the side station are well equipped with all the ingredients, all tables are set accordingly to the standard

Arranged the conference room, the board room and back of the conference

Duties performed with minimal supervision

September 2004 – December 2007: Food and Beverage Assistant (The Oberoi Mauritius)

Assisted in the opening of the beach service, learned new standard operation procedures

Cleaned the speed bar

Picked up towels and distributed to all bars

Made decorations with fruits and vegetables

Languages

Fluent in English, French, Hindi and Creole

Fair in Spanish, Portuguese and German

References available upon request

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