Customer Service Management

PROFESSIONAL SUMMARY

Resourceful, analytical and detail-driven individual with excellent verbal & written communication skills with a demonstrated ability to work well with teams of different cultures. A focus driven professional with an entrepreneurial mindset with extensive knowledge in business management and procurement.

AREA OF EXPERTISE

Lean Concepts

Supplier Relationship Management

Organizational Skills/ Cause Map

Strong Negotiation Skills

SAP

Strong Analytical Skills

Microsoft Outlook

Procurement

MS Excel & Spreadsheet

PROFESSIONAL EXPERIENCE

Senior Procurement Specialist

Almina Energy Consultants -- Houston, TX 2014 – Present

Acts as a Liaison between suppliers and engineers to enable substitution of materials and to salvage purchased materials.

Assesses schedules and lead times of materials and communicated risks on production schedules.

Coordinates efforts to develop and implement strategic plans to drive procurement savings and supply base optimization.

Manages inventory management initiatives including adjustment of min/max levels, VMI, etc.

Performs periodic supplier evaluations to improve supply base performance.

Handles periodic project financial performance reviews and determined causes of variances of actual vs. budget for purchased materials.

Reviews requests for purchase (Bill of materials and requisitions) to verify accuracy and completeness of product and commercial specifications.

Recommends best supplier and prepares purchase orders in the ERP system.

Develops and issues RFI, RFP and RFQ as appropriate to identify the optimal sourcing solution in accordance with business, commercial, and technical requirements.

Manages purchaser order execution and product delivery, including placement of on-time schedule agreements, mitigation of billing adjustments.

Leads cross-functional team to develop and execute strategy for assigned commodity.

OPERATIONS & PROCUREMENT ASSOCIATE

Doctor Dibbs LLC – Houston, TX 2012 to 2014

Administered purchase request for supplier bids, quote and proposals, negotiated prices with suppliers and assigned to resolved dispute with suppliers.

Communicated with vendors and dispatchers to track and expedite orders as required.

Day-to-day management and functional guidance with respect to department objectives related to supply and demand planning, and inventory management.

Developed individualized solutions to respective clients.

Documented and recorded financial transactions between clients and service including payment vouchers.

Gathered, sorted and organized client data to be processed for completion of client’s transitions.

Managed operations to insure production efficiency, quality, service, logistics and cost-effective management of product.

Met or exceeded all KPI's within my control.

Planned business activities to meet weekly sales, service and referral targets for business clients.

Prepared weekly reports with account updates to clients account.

Logistics Assistant

Dibo Motors Houston, TX 2012 to 2012

Handled daily operations, monitoring and improving efficiency, yields and labor hours to meet and exceed company expectation.

Interacted positively with clients in difficult and demanding situations.

Ensured all executed movements were tracked to completion

Created BOL’s for movements

Monitored interstate transportation of company vehicles and handled shipping paperwork.

Performed administrative assistant responsibilities, office support activities and handled confidential information.

Assisted with the supervision and execution fiscal and administrative functions aimed at optimize customer service.

EDUCATION & CERTIFICATION

Master of Business Administration–University of Houston – Downtown.

Bachelor of Science, Accounting – North American University

Supply Chain Management(Certificate) – University of Houston – Downtown: Supply Management, Logistics, Incoterms, Warehousing, Procurement, Supply Chain law(contracts), Intermodal, Ethics, Six Sigma.

Honors, Volunteer Work & Affiliations

National Youth Service Corps – Member 2012 to 2013

Participated in Leadership development & Service to the community for a year.

Taught mathematics in primary schools (Under 12).

Team Captain – Saint Jude’s Private Secondary School (Nigeria)

Served as team captain providing leadership and mentoring to 20 teammates.

Assisted head coach in developing new attacking strategies.

Outstanding Graduate Student – University of Houston - Downtown

Institute for Supply Management (ISM)

Contact this candidate