Customer Service Administrative Assistant

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Summary of

Qualifications

Summary of Qualifications

An organized and detail oriented administrative professional with superior customer service and clerical skills developed working in public and private sector offices, well-developed written and verbal communication skills honed working as a columnist/reporter, advanced computer proficiency (including desk-top publishing), and project management expertise. Summary of Qualifications

Strong computer skills including MS Office Suite

Data entry and database management experience

Minute taking and preparation expertise

People and project management experience

Strong customer service skills

Proof reading and editing experience

Superb communication skills

Well-developed research skills

Professional Experience

2014 – Present Administrative Assistant at Burlington Optometry

Modernized administrative systems to increase office efficiency, utilizing electronic schedulers, database programs and the Microsoft Office Suite

Implemented electronic insurance billing and processing system to increase sales

Manage accounts receivables/payables and banking

Cut expenses by sourcing new vendors for office supplies and marketing material

Increased new patient traffic through the creation and implementation of marketing

Spearhead all special projects (maintenance, renovations, marketing) 2007 – 2014 Reporter/Photographer for the Peterborough Examiner

Developed a loyal fan base by writing the most popular community columns for the newspaper

Staged photo-ops for advertising purposes

Collaborated with new businesses and non-profits to establish profiles within the community

Edited copy and photographs from the public for print

Developed relationships within the community for news networking 289-***-**** *******.*.*****@*****.***

Deborah A. Shore

2002 – 2014 Secretary for the OSM Parks and Arena Department

Supported department manager and committee by supplying clerical support, facilitating/scheduling meetings, and preparing minutes and motions for council approval

Liaised with the community by creating and dispersing public notices for community meetings

Improved department services by assisting with the implementation and analysis of a recreational needs survey

2010 – 2012 Teaching Assistant at Trent University, History Department

Mentored first year students to academic success

Planned and created weekly seminar material for presentation to students

Guided students on their journey into university life 2006 – 2012 Manager for Two Small Rooms Thrift Shop

Successfully managed and promoted the charity thrift store, increasing revenue by 40%

Recruited a stable volunteer talent base

Managed all finances including accounts payable/receivable and banking

Built sustainable relationships throughout the community for donations and support 2006 – 2007 Office Clerk for the OSM Municipal Office

Provided administrative support for department managers, entered data and maintained databases, and processed tax and bill payments

Spearheaded special projects including the creation of the 2007 tourism brochure; developing and implementing an organizational and cataloging system for the township’s archival material; and updating the building department’s property files to include severances and variances, utilizing GIS mapping to locate properties

Assisted with the design and layout of the Tax Notice Newsletter Education

2014 Master’s Degree of the Arts (History) Trent University, Peterborough ON Thesis: Nymphs, Satyrs and Impotent Old Men: Representations of the Elite in Eighteenth-Century British Medical and Pornographic Texts 2011 Teaching Assistant Training Certificate Trent University, Peterborough ON 2010 Honours Bachelor of Arts Degree (History) Trent University, Peterborough ON

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