Costumer service

OBJECTIVE

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

SUMMARY OF QUALIFICATIOS

Quick learner who can easily adopt to new responsibilities.

Skilled problems-solver with excellent intuition and sound of judgment.

Strong communication, interpersonal and presentation skills.

Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.

EDUCATION

Houston Training School; Cosmetology (2008 to 2010) – Houston TX

Houston Community College; ESL Classes (2001 to 2003)- Houston TX

Colegio Bachilleres (COBACH); High School (1997 to 2000)- Acapulco, MX

EXPERIENCES

Oportun (Progreso Financiero) HOUSTON TX

Customer Loyalty Representative/ Store Team Leader (11/2015 - 01/2017)

Responsibility; Greet and welcome every client that walk to the store, build trust- listening, educate and offer a solution to the customer, help the customer with all transaction- always following company policies & procedures.

Job Duties; Educate the customer about responsibility affordable personal loans, and the benefits of establishing credit through the loans.

DOLEX (DOLLAR EXPRESS) HOUSTON TX

Cashier (08/2006-06/2009)

Responsibility: Processes transactions for various DolEx products and services including money transfer, bill payments, money orders, checks, phone cards, etc.

Job Duties; Exceed personal and store sales goals and performance metrics while working as a team member to contribute to the overall store total revenue goal. Keeps current on the latest products and services available.

FIESTA MART HOUSTON TX

Cashier (01/2001 - 11/2006)

Responsibility: Perform cashier duties, product assistance, bagging and cleaning.

Job Duties: Expressed appreciation and invited customers to return to the store. Successfully interacted with customers and assisted customers with the store area and product complaints.

REFERENCES

Available upon request

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