Technical Support Microsoft Office

Krste Remboski

Crown Point, IN *****

*********@*******.*** 219-***-****

Technical Support Specialist

Solution-oriented and highly analytical candidate with experience in computer repair, network administration, and IT support. Fast learner with adaptability and exceptional problem-solving skills. Team player with a reputation for providing excellent user service and the tenacity to work with demanding clientele.

Areas of Expertise:

Troubleshooting & Issue Resolution

Network Connectivity Issues

User training & Support tools

Disaster Recovery Planning

Technical Proficiencies:

Platforms:

Windows XP / 7 / 8, UNIX, Mac OS

Hardware:

Dell / HP desktops and notebooks, iMac, Printers, Scanners, Digital Projectors

Applications:

Microsoft Office, Norton / McAfee Anti-virus, Veritas / Retrospect Backup, Trend Micro OfficeScan, Norton / Symantec Ghost, Norton Internet Security

Professional Experience

American Direct Sales, Merrillville, IN 12/2015 – 07/2016

Graphic Designer & Desktop Support Specialist

Developed numerous marketing programs (logos, brochures, newsletters and advertisement) and guaranteed that they exceeded the expectations of our clients.

Substantially increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updates.

Managed up to 5 project or tasks at a given time while under pressure to meet weekly deadlines.

Deployed new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.

Tech Company, Europe, Macedonia 6/2015 – 8/2015

Helpdesk Internship

Provided helpdesk support to end-users of proprietary software.

Documented all issues and generate reports detailing common problems and error trends.

Answered questions about product features and resolve use problems.

Self-Employed, Crown Point, IN 6/2008 – Present

Computer Repair Technician

Performed on-site repair and preventive maintenance on personal computers and small businesses.

Diagnosed software issues, installed updates or new software, and removed malicious programs.

Consulted with customers regarding technological needs.

Dissembled systems on-site to diagnose issues and make selected repairs.

Built custom computers to best serve the customer needs.

Education & Training

Bachelors of Sciences Degree – Computer Information Systems

Indiana University Northwest – Merrillville, IN

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