David P. Square

510-***-****

acy9ut@r.postjobfree.com

Objective

To obtain a position that allows me to utilize my customer services, sales, and marketing skills. Experience

March 12 - Present Lotus Marketing Group - South Bay Group - BTS Events San Jose, CA Training Manager

* Facilitated impact meetings daily to entry level employees

* Held workshops with small groups

* Learned and taught sales systems to entry level employees.

* Gave power re-train to leaders and other training managers throughout the company. Starting pay 28% - Present pay 35% commission

October 10- May 13 Landmark Event Staff Services - 7700 Edgewater Rd Oakland, CA Event Staff Supervisor

* Worked professional sporting events and concerts including the 2010 and 2012 World Series of Major League Baseball and the 2011 Olympic Trails for swimming at Stanford University.

* Performed personal security for special guess at certain special events.

* Supervised a staff of thirty employees and managed breaks and deployments throughout events.

* Completed supervisor reports daily and incident reports with police and other security groups during the event of an accident or situation.

February 09- October 09 GC Radio.com/ Ozcat radio.com and promotions Vallejo, CA, promotions and marketing manager

* Managed promotional accounts with recording artists and negotiated service cost with clients.

* Coordinated research and development methods for the promotional department as well as clients.

* Scheduled and managed events put on by the promotional department, as well as product placement.

* Scouted for music and talent for radio station and events. June 07- October 07 K- Designers - Rancho Cordova, CA Sales Representative

* Set appointments for a sales person to perform presentations to display the product and make the sale.

* Used bridges and rebuttals to keep home owners on the phone.

* Asked consultive questions and open ended questions to open up the customers mind about the product.

* obtained the knowledge about home improvement and vinyl windows and siding, and exhibiting knowledge in the conversation to inform customer about potential benefits. July 2005 – January 07 Teleweb Marketing Las Vegas, NV Sales & Service Rep 3

* Answered client questions, and completed loan application process.

* Developed strong relationships with mangers and staff, creating a cohesive and productive team within a deadline-driven environment.

* Top collectors for credit plus rewards card and gold master card

* Promoted to team lead after only eight months.

* Ensured that questions/problems are resolved satisfactorily and that favorable relationships are maintained.

* Utilizes appropriate reference materials to research information, respond to inquiries and resolve problems.

* Commended for building strong rapport with clients by understanding their needs and clearly explaining loan products.

* Educated customers on how to fill out forms and how to use various loan services.

* Learned and performed great rebuttal conversation to keep customers on the line to complete the collection of accounts.

* Made at least 150 collection calls daily, with data entry regarding customer accounts and updating payments made or set up for the future.

* Studied and understood Telewebs Collections negotiation flow, update demographics, create urgency, sell rapid payment method (if due date close), build confidence, bond with customer, re-cap arrangement and ended call pleasant with customer/company February 2004 - July 05 Cal Pac Protection Concord, CA Sales & Service Rep

* Trained new departmental members on sales techniques, client protocol, and policy.

* Consistently exceed personal monthly quotas by as much as 50%.

* Won “Salesperson of the Quarter” for selling ADT alarms, built a loyal customer base by using a consultative sales approach.

* Helped customers and merchants identify services/products that best suited their needs January 2003 - February 2004 Far West Collections - Walnut Creek, CA Collector

* Responsible for consumer credit and collections.

* Proficiency in resolving customer problems.

* Responsible for payables, cash management and reporting. Skills

* Proficient in Excel, Microsoft Word, PowerPoint

* Typing speed - 50 wpm

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