Quality Manager
Resume:
Asif Rauf
BS (Physics) - eMBA - Certified Six Sigma Black Belt & Certified Project Manager – PMI
Dell, Intel, Compaq-HP, Microsoft Xbox, Siemens, Google Glass & Legrand
********@*******.*** – 760-***-**** – Carlsbad CA
Career Summary – Core Competencies:-
I am a certified Lean Six Sigma Black Belt practitioner, a certified Quality Excellence leader, and a certified Project Manager with 20+ years of experience in leading “end-to-end” Operational Quality Excellence programs. I have contributed for the success of Dell, Intel, Compaq-HP, Microsoft, Siemens, Google Glass and Legrand, through nurturing a culture of excellence and improving Quality of Products, Quality of Operations, & Quality of Customer Experience. Global experience in aligning and harmonizing entire operational processes & stakeholders to function as a team unified on meeting Operational Quality Excellence targets & objectives – direct contribution for long term organizational success.
Results: 2016 Legrand KQPIs: - Cost of Quality 0.45 %, On-Time delivery 99.5%, FPY 86.5%, scrap rate 0.25% . - Improved:-76 % Time to respond – 54 % First Time Resolution, & 35% First call resolution
20+ years of subject matter expertise in leading a three dimensional Operational Quality Excellence model (1) “Quality by Design”, injecting DFSS, LSS & APQP tools in product development integrating preventative quality engineering in product development (2) “Quality of Operations / Processes “embedding Lean Six Sigma effectiveness & efficiencies in Operational Processes and optimizing Operational Capabilities, & (3) Quality of Customer Experience”, leading Quality Care & Tech Support as a quality function, ensuring customer satisfaction & customer loyalty
Expert level experience in leading “collaborative & preventative” Global Quality Management Systems, leading ISO 9001, 14001, &18000 compliant QMS for electro-mechanical industry leaders in US, Germany, China, Mexico, & Korea. Track-record of successfully meeting regulatory & contractual compliance, hosting 3rd party & customer audits, reducing COPQ and meeting customer & business expectations
Results: Led the re-engineering of HP & Compaq Quality, developed “LSS Transformation Plan” delivering a best-in-class QMS. 60% resource reduction, 36% reduction in COPQ, & 20% CSAT improvement
Expertise in developing and embedding “Quality by Design” in Product & Project development, Integrate critical to quality, reliability, warranty, quick field reparability / replacement, & environmental requirements in product design - ensure new product is quantifiably better than its predecessor (Gen2Gen), accept responsibility & accountability for Product Integrity and womb-to-tomb Lifecycle performance.
Results: Led Lifecycle Operational Quality Excellence program for Xbox development at Microsoft, successfully applied DFSS & APQP tools for product development, worked with Flextronics and harmonized design with manufacturing (CM) capabilities– delivered disruptive technology challenging & changing gaming industry – meeting time to market, Cost and Quality KPI targets
16 years of expertise in successfully applying Lean Six Sigma methodologies, Project Management principles and Advanced Quality tools (DFSS, DOE, FMEA, PPAP, Cpk for driving organizational effectiveness, efficiencies, & excellence, eliminating waste in operations, controlling process variance, problems solving, eliminating & mitigating risk, optimize Supply chain, Manufacturing & Customer Care
Results: Worked with Intel CEO Andy Grove to develop “Intel Copy Exact” LSS plan– in-depth VSM, eliminated 8 wastes, aligned design with operational capabilities and delivered a World-Class OPX model
14 years of experience in leading “Quality Care & Tech Support”, manage customer facing communication for quality issues, provide pre & post sales support, responsible & for providing 24X7X365 support and warranty management - resolving field issues and feeding Voice of Customers to R&D & NPI – reduce cost of service, added new revenue stream, & drive Gen2Gen continuous improvement program. I am a customer’s advocate balancing customer expectations and business objectives ensuring mutual success.
Results: Quality of Service KPI = Improve 76 % Time to respond, 54 % First Time Resolution, & 35% First call resolution in 2016 without adding resources
In-depth expertise in EHS & Global Environmental Sustainability program, expertise in ISO 14001 & 14602, RoHS, Circular Economy, & LCA. Developed and implemented “Compliance By Design” program – successfully ensuring new products and projects are aligned with Sustainability regulatory requirements
Results: Industry first “Sustainability By Design” – Eco conscious Operations, LEED Products & Better Lives.
Subject-matter-expert in developing and leading on-line root cause corrective action process, (8D, 5W, DMAIC) engage process owners to identify true root cause of variations / failures(Kaizen), identify & remove conditions of failure and develop and implement provide closed loop feedback to engineering and prevent reoccurrence
Results: Track record of “irreversible” root cause corrective action, zero repeat failures in four years
Expertise in developing on-line automated “Operational Excellence Dash Board” providing real-time picture of organizational health – collaborate with stakeholders and develop actionable KPIs. Monitor & analyze KPI variations and “Leading & Lagging” and indicators, alert stakeholders for timely resolution, convert data into process improvement, deliver weekly “State of Quality” reports to management & drive success.
Expert level experience (SME) in practicing, preaching, teaching and mentoring: Lean Six Sigma, DMAIC, VSM, Kaizen, SPC, Project Management, analytical problem solving, VSM and related methodologies and tools. Deliver formal training, and provide hands-on mentoring & guidance.
I am a transformational leader & a business partner who works with stakeholders to identify “opportunities for Excellence” & “Barriers to Success” and jointly develop options for change, who enjoys working with kaizen teams on the floor, teach and mentor OPX tools and methodologies, lead teams through ambiguity of processes, lack of resources and conflicting priorities, do whatever it takes to lead teams to success
What can I do for You? Nurture a culture of Quality, Effectiveness, Efficiencies & Excellence
Translate & transfer my 20+ years of “best-in-class” experience & expertise for transforming your current Quality Program into a best-in-class Operational Quality Excellence program.
Provide independent assessment of your current Operations & Quality capabilities to meet organizational targets, assess current situation, perform gap analysis, identify Barriers to Success, align resources, work with process owners to bridge the gap and start the Operational Quality Excellence Journey.
Lead & coach your Quality team and transform your current quality program into a best-in-class Operational Quality Excellence program. Accept responsibility and accountability for meeting quality & operational excellence targets for continuous improvement in productivity, cost reduction, operational effectiveness & efficiency, and Quality, and a spirit of never ending continuous improvement.
Collaborate with product development team and inject “Quality by Design”, align & harmonize product design with manufacturing capabilities and processes. Ensuring smooth RTM and ramp-up as planned
Provide Lean Six Sigma Operational Quality Excellence expertise & establish Quality Department as the Center of Competency and critical resource for consultation, and training for: Lean, Six Sigma, APQP, Project Management, SQM, Customer Loyalty, Business Excellence & … delivering Lean Six Sigma Operational Quality Excellence
Collaborate with sales team to develop and present “Quality Excellence as a Core Differentiator” presentation at presales meeting to influence purchasing decision making – showcase differentiator – proven strategy with major wins
Develop and implement a “Joint Quality Excellence Program” with critical customers & suppliers, drive upstream engagement and leverage combined expertise and core capabilities for mutual success. Improve communication & collaboration; prevent failures and conflict, ensuring mutual success. (Together we win)
Own customer facing communication for quality issues, capture issues and drive root cause analysis and preventative actions. Re-earn customers confidence and close with a positive customer experience
Lead the development of automated “Operational Quality Excellence Dash Board” providing real-time picture of organizational health - monitor & report business KPIs, escalate risks and alerts, provide leading and lagging indicators of success, facilitate weekly “State of OPX” forum, and nurture a “Data driven decision making culture”
Siemens - Energy – Raleigh NC
Director Operational Quality Excellence – NAFTA
2009 – 2013
Led Siemens multi-site Regional Quality Program registered & in compliance with ISO 9001, 14001 & 18000, & FDA 13485. Let LSS Tiger Teams driving Operational Optimization, reducing COPQ, & meeting corporate financial targets.
Responsible and accountable for end-to-end operational quality excellence functions for Multi-site NAFTA Quality Management System & EHS, implemented Lean Six Sigma Operations & Continuous Improvements in NPI / Quality by Design – DFSS / APQP, led Global Supplier Quality & Contract Manufacturing Management, & RMA / Warranty Service.
Global Steering committee member of Corporate Quality Leadership Team Frankfurt responsible and accountable for end-to-end Compliance and Conformance of Corporate Operational Quality Excellence program, Scope of responsibilities included leading NAFTA Business Continuity & Resilience program, Environmental, Health & Safety Program ownership
Delivered Results = Measurable & Sustainable
2013 Siemens KPIs =Cost of Quality 1.2 % of sales, On-Time delivery 89.5%, FPY 74.5%, scrap 0.50%
Customer Service KPIs = 64% Time to respond – 62 % First Time Resolution, and 25% Time to Close
OPX KPI = 26 Kaizen events, 4 OPX Workshops, 6 Quality & OPX Training, 10 Sales support visit
Led post sales field service function for NAFTA region – providing 24X7X365 service for customers, ensuring rapid “Respond, Restore & Resolve” service for installation issues, commissioning and compatibility challenges, product failure & performance, and warranty and services.
Winner of “Siemens Energy Collaboration Award 2010” for delivering ‘Above & Beyond’ Quality service & solution, for re-earning critical customer’s confidence in Siemens
Successful turnaround of Queretaro quality & operations, from “poor performer” to a contender for Siemens Center of Competence, collaborated with stakeholders to adopt LSS model achieving lowest cost of quality
Business Process Improvement - Led cross organizational Tiger Team to improve Final Payment / Cash Flow. Identified issue & impact to business, remove barriers to success and deliver 35% improvements in first year – more to come
Google Glass / Jabil
Consultant – Product Readiness and Quality Assessment
2013– 2014
Led 3rd party independent “confidential” APQP assessment of Glass product development process compliance, in-depth review of final-phase gate exit requirements - Assessed APQP readiness to release for manufacturing phase, ensuring DFM & DFT meets project targets. Projected COPQ and customer satisfaction metrics – supported Release to Manufacturing and integration with CM partner.
Result – Contributed to Google decision to pull back product for redevelopment – safe cost of Quality, risk to brand-name and customer experience
Legrand – Carlsbad CA
Director Operational Quality Excellence
2014 - present
Currently I am leading Wattstopper BCS multi-site four business units Quality Excellence Program. I am responsible and accountable for: - Quality of Products, Quality of Services / Tech support & Warranty and Quality of Customer Experience. I am leading the development and implementation of “Quality & Lean by Design” through APQP & Lean Six Sigma principles, successfully developed and implement best-in-class 8D analytical failure analysis and corrective action process and, provide training and help to our manufacturing site (SLEC China) for improving operational excellence. I am leading the LNA Product Sustainability Team and have positioned to meet LNA sustainability targets for RoHS & PEP
Delivered Results = Measurable & Sustainable
Improve Tech Support - Respond Time 76%, Reduced Call Abandonment rate 60%, & Talk Time 26%.
Reduced COPQ <.45% of sales – successfully sustained for last 12 months
Continuous Improvements / trending in reducing failed failures and time to close 8D FACA
Leading Lean Quality function for 4 BU, re-engineered for effectiveness & efficiencies, deployed APQP, FMEA, DFM, 8D RCCA tools & processes – leading lean team of 3 QAs and 2 Directors
Work History - Contributed for the success of: -
Sensus Technologies - Raleigh NC
Director Quality Excellence and Tech Support
Gateway Computers – Irvine CA
Director operational Quality Excellence & Customer Care (Tech Support & Warranty)
Microsoft Corp – XBox - Redmond WA
Sr. Program Manager (Director) Quality & Operational Excellence
Compaq – HP Computer – Houston TX
Sr. Quality Manager & PMO – Led the merger of Compaq & HP Quality function
Intel Corporation – Hillsboro OR
Sr. Program Manager – Quality & SQM Management
Micron Computers - Boise ID
Director of Supplier Quality Management & Program Management Office
Dell Computers – Austin TX
Staff Engineer / Manager- Strategic Quality Systems Engineering
Academic and Professional Qualifications
eMBA – Strategy & Operations
Boise State University 1996
BSc – Physics
Karachi University – 3.8 GPA
Certified Project Manager - PMI
Project Management Institute - 2001
Black Belt / Lean Six Sigma Certification
Compaq Corp / GE / ASQ – 2000
Certified Quality Manager
ASQC - Expired
Dell, Micron, Intel, Compaq / HP, Microsoft / Xbox, Gateway, Siemens, LeGrand & now ready to join your team
Contact this candidate