Customer Service Sales

Lee Johnson

Email:************@*****.***

Cell: 919-***-****

Summary:

Education

Mississippi State University - Finance

Work Experience:

Sentarus Mortgage Jan 2015 –Jun 2016

Customer service

Document gathering, loan sales, escrow and analysis, Customer service, problem solving, client service, inbound calls, out bound call, documentation specialist, and heavy data entry.

Bank of America/ Charlotte NC Jun 2011 - Oct 2014

Customer Relationship manager II

Loan service, customer service, problem solving, and loss mitigation, multitask, point of contact, sap, telephone skills, sales, sales force, power point, pay offsm excel escrow, bankruptcy, liquidation excel, credit, multi-task, closer

ALS, verbal skill, point of contact, payments, Credit reviewer, repayment plans, Title work, data entry, legal, excel, word documents, processing, documentation specialist, outbound calls, inbound calls .

Taylor Bean &Whitaker Mortgage Raleigh NC Sep 2005 - Jun 2011

Manager

Manager, leadership, sales originator manager decision making, loan representative, processing, coaching, call center, sale closer, call center, evaluate employees, coach, train customer service Rep, DU Underwriting mortgage Customer communication, Bank deposit sales and Mortgage knowledge cold call,, credit analyst, credit reviewer

Title work processing, computer savvy, clearing title, customer service relations, closer, sales trainer, processing, closing authority sales goals, appraisal review, networking, cold calling, builders, referrals.

Equity one Mortgage Raleigh NC Jun 2002 - Sep 2005

Manager

All office function Manager,50 Sales originator, trainer, coaching, customer service, FHA, VA

Conventional, processing, underwriter on all mortgage loans 12 processors, clearing titles, Title

work payments, mortgage insurance, credit report, inbound and outbound calls, call center, cold calling, appraisal review networking with, builders, realtors, credit reviewer, insurance, credit approval, sales goals, networking, cold calling, builders, referrals

Contact this candidate