Customer Service Quality Control
Resume:
Jacqueline Wightman
Edmonton, Alberta
T6B 0G8
780-***-**** (please leave message if no answer)
acy9tf@r.postjobfree.com
WORK EXPERIENCE
Dominion Sport Services, Rexall Place and Northlands November 2014
Warehouse Porter and Alcohol Services
- answered warehouse phones and input concession stand orders during hockey games and concerts - delivered orders to concession stands - standard restocking before events - rotation of dry goods and beverages adhering to the first in last out guidelines -removed garbage and empty bins and cardboard from concessions - - tracked spoils and leftover pizza at the end of each night and input number into computer for inventory purposes - prepared and time dated cooked products such as hamburgers and sausages etc. for delivery to outreach centers for next day delivery - occasionally assisted in kitchen chopping onions etc. - trained staff in the above duties - trained as an Alcohol Service Monitor
Kane Veterinary Supplies 2015 – 2016
Order Assembler/Receiver
- assembles orders for distribution
- packaging, packing and preparing orders for shipment
- ensuring all documents are correct
- trained in the use of hand-held scanners for both picking and receiving
- trained in receiving and recording shipments upon arrival
- transferring product to its proper location in the warehouse
UTI – Subcontracted to Ricoh Canada 2010 - 2015
Shipper/Receiver
- responsible for the reverse logistics department
- received incoming equipment from trucks
- verified proper product is received
- recorded all damages and determining condition for re-sale or wholesale purposes
- ensured all incoming truck runs were correct
- directed equipment to various divisions in the warehouse
- entered all data into the BAAN computer program
- coordinated arrival and departure times at dock with various trucking companies
- advised Inventory Control Manager of all incoming equipment for major contracts
Jacqueline Wightman continued Page 2
- prepared machines for delivery with appropriate packaging and handling materials
- ensured proper documentation and guidelines were adhered to
- answered customer queries and complaints and acting as liaison between the sales and
technical divisions
- cross-trained in new equipment shipping and order picking
Dispatcher
- experience with incoming and outgoing phone calls, scheduling truck runs
- assisted drivers on routes throughout Alberta, British Columbia and Saskatchewan
- coordinated truck drops with technician meets
- directed customer complaints and queries to appropriate departments
- looked after security requirements for drivers and vehicles for accounts which have high
security regulations for visitors
- basic billing
Portola Packaging 2008 – 2010
Warehouse Worker
- held various positions within plastics plant
- ensured machinery was running smoothly
- trained in recognizing when machinery was not operating properly and directing malfunctions to
appropriate personnel
- recorded temperatures of plastics
- ensured accurate count of products produced
- tested materials for quality control
- loaded outbound trailer
Skills
- basic computer skills
- extensive phone and customer service skills
- excellent attention to details skills
- consistently meets deadlines and other pressures and can adapt quickly to a changing environment
- training and leadership skills
- multi-tasking and organizational skills
References and more Information Available upon Request
Contact this candidate