Sales Customer Service

SUMMARY:

Resourceful revenue producer with successful experience in sales, marketing, management, the establishment of long-term business relationships, extensive product and services knowledge and superior client interaction. Extensive experience using Customer Relationship Management (CRM) systems. Confident team player who concentrates on organizational growth, development and results. Excellent communication, presentation, training and negotiation skills.

.

PROFESSIONAL EXPERIENCE:

PATTERSON PARK SPECIALTY PHARMACY July 2016-December 2016

Sales and Marketing Director

Responsible for starting new division of sales of compounded medications to Veterinarians.

Introduce, educate and secure new business for pharmacy throughout the state of Maryland.

Created and maintain relationships with over 200 accounts on a monthly basis.

Increased sales volume 45% each month since inception.

INTERNATIONAL CRUISE AND EXCURSIONS August 2013-July 2016

Sales Director (November 2015-July 2016)

Direct sales with clients to purchase membership in wholesale travel club.

Conduct one hour presentation to groups ranging from 2-30 clients explaining features and benefits of program.

Top sales performer in the country within the first six months, maintaining 48% close ratio.

Top tour presenter maintaining 40% overall close ratio.

Marketing Manager (May 2014-July 2016)

Successfully marketed and launched travel services and products in the States of Arizona, Pennsylvania and New Jersey through corporate partnerships and direct consumer marketing.

Focused on pipeline development and territory management by prospecting business needs of customers while developing new opportunities and promoting multiple services and products by face to face lead generation, cold calling, email campaigns and other approaches.

Designed customized presentations to share the advantages of the unique packages and tools available to consumers.

Hired, trained and mentored staff to ensure knowledge of all products and services.

Managed sales and marketing within the district to achieve revenue results.

Provided strategy and direction to penetrate new markets and retain current clients.

Encouraged and supported sales and marketing staff to continually learn, grow and achieve higher standards.

Marketing Supervisor (August 2013- May 2014)

Built team of 70 field representatives to generate leads in new market launch.

Worked with field reps to implement new sales techniques and generate new leads.

As first year supervisor generated over 180,000 leads resulting in company grossing over $12M in sales.

JOHN ABATE INTERNATIONA/ABATE LLC 2000-2013

Principal (2007-2013)

Restarted indoor tanning lotion and skin care manufacturing business.

Inside & outside sales of products & services by presenting and negotiating proposals.

Spoke with new and existing customers daily, took orders, recommended sales tips and did product demonstrations.

Developed pricing recommendations within company profit guidelines, & inventory management.

Developed short & long range marketing goals & objectives, defined & implemented company marketing strategies.

Identified new products that were synergistic to target markets, & ensured consistent product launch activities.

Vice President (2000-2007)

Managed all aspects of the organization from product development to sales.

Implemented practices to maximize sales and reduce operational costs.

Provided executive leadership, strategic planning, and business development for organization.

Full P&L responsibilities for an organization with over $15M in annual sales.

Generated and closed new sales leads while maintaining and cultivating additional sales with current client base.

Created and delivered sales training to provide department heads and sales team with innovative and creative selling techniques with a focus on customer service and retention.

Developed effective marketing materials and negotiated cost effective media placement rates.

Cut company break even over 75% in one year, paid back $3.2M loan within 2 years.

SUN AVANTEGARDE 1999-2000

Manager

Launched indoor tanning bed distributorship in Arizona, Colorado and Nevada.

Responsible for vendor and supply management.

Project management for all aspects of product sales cycle.

Maintained fiscal viability and reduced operational expenses, earning over $1M the first year.

EDUCATION:

Arizona State University 1999

B.A. in Business and Communications

Magna Cum Laude

References available upon request.

Contact this candidate