Clerical or Administrative Assistant
Resume:
Sharon K. Cera
********@*****.***,
Danbury,CT (*03) 482- 9258
WORK EXPERIENCE
Site Services Assistant
March 2010 - 2016
C&W Services, Inc (fka DTZ 06810) Danbury, Connecticut
Space Planning
Customer Service and Support
Logistics- Receiving, Mail and package delivery
Inter-Department collaborations
TEMP
January 2008 - March 2010
The Premier Group Various Locations
Customer Service and Support
oInteract with copy center, Assist administrative assistants,
Video conferencing
oSetting up conferences, Trouble shoot potential and actual trouble spots before/during conference
Conference room scheduling and set up
oUse Outlook or intercompany software
TEMP
January 2001 - January 2008
Kelly Services VARIOUS LOCATIONS
Customer Service and Support
oMaintain/create mail databases, manage supply room and copy center, collaborate with departments, Assist administrative assistants
Executive Support
oCorrespondence, Conference rooms scheduling, Handle 8 line phone system for reception as needed, Assist Promotions/Fundraising department with various projects
Logistics- Shipping and Receiving
oMail and package delivery, Management of UPS/FedEx/DHL databases, Utilize robots for delivering mail
Customer Service Representative
January 1997 - January 2000
GE Capital Danbury, CT AND ATLANTA, GA
Customer Service and Support
oProcess and answer questions about applications
oAnswer and assist callers on the phone
oKnow when to upgrade calls to a manager
Call Center
SKILLS
Event Planning, Conference and video conference setups
CUSTOMER SERVICE AND SUPPORT
Administrative Writing Skills
Executive Support
Space Planning
Quick Books, MS Office- Access, Excel, PowerPoint, Outlook,Word
Retail Sales
Call Center
Logistics
EDUCATION
DANBURY HIGH SCHOOL
SOUTHERN CONNECTICUT STATE UNIVERSITY, NEW HAVEN.CT
Bachelor's Degree, Library Science and Information Technology
Naugatuck Valley Community College, Danbury, CT
Quickbooks, Microsoft Office Essentials
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