Business

WILHELMINA E. AUSTIN

*** ****** ***, ********, ** 21040

443-***-****

**********.******@*****.***

EDUCATION

M.S. in Project Management Baltimore, MD

Morgan State University

Anticipated Graduation: May 2018

B.S. in Business Administration (concentration in Finance) Towson, MD

Towson University

Graduated: May 2016

WORK EXPERIENCE

Senior Education Consultant November 2016-present

Sephora (in J. C. Penney), Columbia, MD

Lead team members to produce exceptional customer service

Trained team members to exceed company standards and prepared them for career advancement within the company

Prepared and developed accurate documentation to track business progress and to effectively schedule team members

Assistant Merchant Manager Trainee June 2016 - November 2016

J. C. Penney, Columbia, MD

Performed manager on duty functions which included promoting staff effectiveness, providing excellent customer service, and maintaining cleanliness of the sales floor

Tracked and analyzed sales progress and resolved any sales issues

Optimized the amount of sales per transaction by merchandising the sales floor

Business Administration Intern August 2015-November 2015

Department of Labor, Licensing, and Regulation, Baltimore, MD

Maintained professional relationships with company employees and customers

Processed licenses for several companies

Organized company files in an efficient manner

Summer Camp Counselor, The Ward Y in Abingdon June 2014-August 2015

Cashier, Walmart November 2011-May 2014

AWARDS & ACTIVITIES

Track and Field Athlete/Leader, Towson University Track Team (2011-2015)

Joppatowne Road Runners Volunteer Track and Field (2015)

Accounting 201 Tutor, Towson University (2014)

Most Valuable Female Field Performer at Gulden Invitational (2014)

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