Customer Service Staff
Resume:
Dammeon L. Chisholm, Sr.
Charlotte, NC 28214
*********@*****.***
PROFESSIONAL SUMMARY
Qualified Professional with over 25 years of experience working in education and behavioral health care. Experienced in managing simultaneous large-scale projects while strategically prioritizing tasks to ensure timely completion. Retired United States Marine with proven leadership skills and a high success rate in achieving measurable outcomes and improving staff development and performance.
AREAS OF EXPERTISE
Executive Leadership Analytical Abilities Customer Service
Problem-Solving Extremely Organized Decision Making
Time Management Plan Development Performance under pressure
Active Listening Detail Oriented Interpersonal Skills
EMPLOYMENT SUMMARY
Ft. Mill High School, Ft. Mill SC
In-School Suspension Coordinator 08/2016- Present
Total Care and Concern, Charlotte NC
Executive Director- 11/13 - 03/2016
Footprints Carolina Case Management, Gastonia NC
Regional Manager- 06/2005 - 07-2012
Pathways Area Program, Gastonia NC
Team Lead and Senior Case Manager- 05/2003 – 06/2005
PROFESSIONAL SKILLS AND ACCOMPLISHMENTS
VETERANS CAREER SERVICES (United State Marine Corp. Honorable Discharge)
Military Occupational Skill: (MOS) 3043 Supply Administration
Supply administration and operations specialist
Performed every facet of ground supply administration and operations.
Accomplished technical duties in retail and wholesale supply accounting within the platoon.
Operated personal computers, multimedia data entry, scanning and retrieval systems functions
Generated routine reports, and perform technical research functions for customer inquiries.
Maintained accounting and supply documents, maintain custody records, perform reconciliations, and took timely action to ensure corrective action of problem areas.
CLINICAL
Qualified Mental Health Professional (QMHP), Qualified Developmental Disabilities Professional (QDDP)
Provide clinical supervision and agency performance management systems while ensuring staff professional development.
Provided assistance and support for all Qualified Professionals working with the agency.
Empower staff to achieve their highest potential through task oriented goals, and achieve measurable outcomes.
Provided on site Crisis Intervention, and Behavioral Modification.
Developed effective programming on cognitive behavioral therapy, with an attempt to challenge irrational thoughts, encourage pro-social skills.
Submitted daily documentation on behavior logs of targeted population.
Ensured innovation waiver services were rendered to individuals with intellectual developmental disabilities.
Developed and implemented annual Person Centered Plans, and Individual Support Plans for individuals served in the Innovation Waiver Medicaid Program.
Coordinated and link services for participants from different catchment areas throughout the Cardinal Innovations Behavioral Health Care MCO, Mecklenburg County LME, and Partner Behavioral Health Care MCO.
MANAGEMENT
Served as chair of the Executive Leadership team, department directors and over direct care staff. Maintained active involvement in all of the day to day operations of agency official business.
Provided assistance, support, and on sight supervision for delivery of community base services in a license facility for individuals on the 1915bc innovations waiver.
Worked collaboratively with all department chairs while furthering participant’s enrollment in appropriate employment programs within the community at large.
Represented agency in various community, business and civic functions and increased agency visibility to other stakeholders across the State of North Carolina.
Applied cooperate compliance for all departments in accordance with the North Carolina Department of Health and Human Services, and Manage Care Organizations. Attended local and statewide trainings, focus groups and community collaborative on behalf of agency.
Ensured direct care staff coverage for participants attending day support program and job placement within the community.
Developed agenda and facilitated bi-weekly staff meetings with Executive leadership team.
Facilitated all staff meetings with department chairs, qualified professionals and para professionals.
Developed and facilitated quarterly supervision plans with department directors and qualified professionals
Maintained ongoing supervision logs, staff development records for accurate record keeping, and clinical compliance.
Maintain staff requests for vacation and sick leave and ensured accurate tracking for time worked by administrative staff.
Served in the capacity as the agency liaison to the managed care organizations, Charlotte Mecklenburg School System and Mecklenburg County Board of County Commissioners.
Maintained on going attendance within the community and provider council monthly and quarterly meetings.
EDUCATION
Bachelor of Science: Psychology, Wingate University, Wingate NC
COMMUNITY ENGAGEMENT
Immediate Past President of Mecklenburg County Provider Council.
Chairman of Mecklenburg County Cultural Competency Advisory Board with Cardinal Innovations, Manage Care Organization.
Advisor to Mecklenburg County Board of County Commissioners: Senate Bill 208.
Member of CIRCLES program Charlotte Mecklenburg School system.
Member of Mecklenburg Co. Crisis Continuum with Cardinal Innovations, Manage Care Organization.
Committee member for work first initiative with Mecklenburg County, and Vocational Rehabilitation.
Member of Intellectual Developmental Disabilities Focus Group in Mecklenburg County.
Panel Member: Re writing the ending to end homelessness.
Educational and Scholarship Chair for National Organization
Omega Psi Phi Fraternity, Inc.
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