Customer Service Administrative Assistant

DELORES ANDERSON

*** *. ******** ******, * nd

Floor ● Baltimore, MD 21225 ● 410-***-****

C: 202-***-****

a *********@*****.***

Customer Service Representative

SKILL SUMMARY

Extensive experience working with customers in the public, staff and Government officials

Computer skills using MS Word, Excel, PowerPoint; Type 35 WPM

Communicated with customers by phone in call center and in person

Federal Secret Clearance to work with confidential information

Effectively multi-task and very detail oriented

EXPERIENCE

United States Postal Services, Baltimore, MD

Mail Handler, 3/2016 - 5/2016

Carried mail to distributors for processing

Operated mail equipment, copiers and other business machines Goodwill Staffing, B altimore, MD

Processor, 5 /2015 - 11/2015

Conducted, dispersed and organized inventory plus worked with material management Department of Health and Human Services, B altimore, MD Data Processing Clerk, 10/2009 - 11/2010

Processed work for the Social Security Administration

Obtained Secret Clearance and Federal Clearance for SSA confidential information

Researched and documented addresses, medical claims and Medicaid using SSA database

Investigated Medicaid claims

Redistributed medical cards

Mail Clerk, 9/2010 - 9/2010

Examined outgoing mail for distribution

Answered consumer’s questions about office policy Perma-Lite, Baltimore, MD

Customer Service Associate, Seasonal

Contacted customers to provide sales info

Prioritized high volume calls in a fast paced environment

Followed 50-80 leads per day and met monthly goals Baltimore City Hall, City Council, Baltimore, MD

Administrative Assistant

Answered multi-line phone and took messages

Reviewed, researched and investigated complaints in person and by phone

Examined COMSR Regulations to apply to cases

Personal assistant to a councilwoman scheduling meetings

Assisted people with emergencies by finding needed resources DELORES ANDERSON Page 2

918 E. Patapsco Avenue, 2 nd

Floor ● Baltimore, MD 21225

EDUCATION

Community College of Baltimore County, Baltimore, MD Human Service Certificate, 2015

Baltimore City Community College, Baltimore, MD

Associate of Science Degree, 2008

Contact this candidate