Support Technical
Resume:
Nabil Piro
Chicago, IL. ***59
*********@*****.***
Summary
Over 20 years’ experience in an IT Support capacity with an emphasis in Sage ERP systems. Ability to troubleshoot and resolve issues in a timely fashion; customer-facing and service oriented. The majority of my experience comes from working in a Managed Services Provider setting assisting multiple client’s needs.
Skills
Support Sage 100 ERP products Implementations/upgrades
Setup test and live environments Customizations of screens
Customize reports using Crystal Reports Data import and export
Sage Certified for MAS90/200 Application Consultant, Technical Consultant
Experience
Luxor, Inc. March 2016 – Present
IT and ERP Support
Provide hardware and software support using Zoho ticketing.
Assist in resolving issues with Sage ERP 100 software.
Assist in data migration, testing, and upgrade to Sage ERP 2016.
Create and modify existing custom reports using Crystal Reports.
Run daily reports to update Bill of Material Costs.
Import data using Visual integrator.
Marcus Dental Studio, Inc. / D & E Laundry, LLC March 2015 – Present
Manager
Manage all aspects of accounting for both business for payroll, account payable, and account receivable.
Prepare monthly income and expense report, quarterly and year end payroll taxes.
Work with vendors on repairs and supplies and insure all equipment are functional.
Daily cash deposits.
Insure all dental cases are delivered on time.
Setup employee weekly time schedule.
NewGen Business Solutions November 2013- February 2015
Technical Support/Analyst
Provided onsite and remote support for Sage products.
Setup test and live upgrades and follow up with end users on the progress.
Documented and find solutions to issues arise during test and post live upgrades with Sage and IT support team.
Conducted training on new features and enhancements.
Created new customized reports using Crystal Reports.
Created imports and exports of data.
Net@Work May 2012- December 2012
Business Analyst/Support
Installation and full implementation of application accounting software and third party applications.
Assisted in planning and provide client software upgrade services. Create custom reports using reporting tools, such as Crystal Reports, knowledgeable in Excel, MS Access and Microsoft SQL using import and export.
Provided group and one-on-one application training.
Effectively present information and communicate with internal and external customers.
Defined problems, collect data, establish facts, and draw valid conclusions.
HighTower September 1997-March 2012
Senior Helpdesk Support
Installations, upgrades, and data migration of Mas90/200, BizNet, FRx, F9, and Starship. Working knowledge of Crystal Reports.
Assist Sales staff with on-site needs analysis to potential clients.
Troubleshoot and resolves network performance problems in relation to Mas90/200
Recommend and perform software upgrades and other product add-ons
Installed and tested custom modifications and insured it met customer’s proposal
Assist clients at site and provide necessary training and support
Provide implementation services, assessing end-user needs, developing workflow processes.
Kleinschmidt, Inc. 1990-1995
Customer Support
Provide phone support on all EDI communications between customers and vendors.
Insure data transfer in timely manner.
Troubleshoot data transfer and communications.
Worked 3rd shift and performed daily backups and insured scheduled data transmission are completed on time.
Education
DeVry Institute of Technology 1981-1985
Bachelor of Applied Science (BASC), Computer Science
Languages
English, Arabic, Assyrian
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