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Customer Service Quality Control

Location:
Houston, TX
Posted:
March 13, 2017

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Resume:

Owen Wilson

Shipping and Receiving Associate

Houston, TX 77042

acy9fc@r.postjobfree.com - 281-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Front End Manager/shipping and receiving clerk Randalls/Safeway - Houston, TX - October 2016 to Present Manages a staff of customer service representatives and ensures that customers are retained, satisfied, and that their needs are fulfilled. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Also managed inventory and shipping and receiving of all goods and products.

Shipping and Receiving Associate

Flex Masters - Houston, TX - September 2015 to October 2016 Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment: Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records. Shipping and Receiving Clerk

National Oil Varco - Sugar Land, TX - March 2014 to September 2015

• Handled shipping/ receiving, stocking and delivery of parts, supplies and products within the plant and customers and quality control.

• Maintained organization so the flow of materials through the supply chain from manufacturing to the warehouse, and then to the customer was never interrupted.

• Programs used to receive and maintain inventory was Oracle and the equipment for scanning was an RF scanner.

Customer Service Manager/cashier/over-night stocker Randall's Flagship - April 2013 to March 2014

• Handling food and final transaction in store.

• Responsible for placing merchandise in designated areas.

• Responsible for administering employees and customers. Warehouse management

Schlumberger-Wilson Management - February 2011 to April 2013

• Control the movement and storage of materials and process the associated transactions, including shipping, receiving, put away and picking.

• Systems utilize are bar code scanners, mobile computers, wireless LAN's and radio-frequency identification

(RFID) to efficiently monitor products in the warehouse. CSR & billing/tech specialist

A.C.S - November 2010 to February 2011

• Provided inbound/outbound customer service.

• Handled billing and technical questions.

• Trained in sales, insurance, and warranties.

Freezer order puller

Core-mark Valero Distribution Center - March 2008 to November 2010

• Pulled frozen food products that were ordered for shipping.

• Worked 8-12 hour shifts in -12 degree freezer. (Freezer suit)

• Stacked products in order of delivery and wrapped finished orders as requested. Shipping and Receiving Clerk

Alcatel-Lucent - October 2006 to March 2008

• Loaded and unloaded trucks with sit down forklift. (Forklift certified)

• Packaged all products for shipping and maintained high quality control.

• Maintained Inventory and input orders for shipping domestic and international. Stacker & Inserter (overnight)

Longview News Journal - April 2005 to October 2006

• Inserted ads in the Quip p-sls 1000 to be put in newspaper.

• Removed newspaper off the line to be stacked neatly and re-inserted.

• Arranged pallets with floor jack and stand up forklift. E-file Clerk & Legal librarian

Salt River Project - September 2003 to March 2005

• maintained all records of all files taken and returned to archives and updated books and legal documents.

• Answered multi-line phones and took messages.

• Read and filed e-mail for legal department.

EDUCATION

Nuclear medicine

Houston Community College - Houston, TX

January 2016 to December 2016

Diploma

James E. Taylor High School - Katy, TX

2003

ADDITIONAL INFORMATION

Skills

Shipping And Receiving (10+ years), Forklift Operator (7 years), Customer Service (5 years), Oracle (3 years), Sap, Sap (3 years), Operations Management (10+ years)



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