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Customer Service Representative

Location:
Columbus, OH
Posted:
March 13, 2017

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Resume:

TEGEGN ANEGAW DAGNEHEGN

**** ****** ** ** *** *D

COLUMBUS OHIO 43209

614-***-****

acy9f7@r.postjobfree.com

Education: Columbus State Community College Columbus, Ohio

Cisco Certification Network Associate 2012

Cisco certified Network Associate 2013

Cisco ID NO CSCO12125327

Microlink Information Technology Addis Ababa, Ethiopia

Associate Degree in Computer Engineering 2004

Work Experience

Comm-works/JPMC

Retail Network Engineer Dec 2014 – present

Work on

Branch 2.0

Refresh Network, Switch Ethernet, Bandwidth, WiFi

Follows established standards and procedures and completes the implementation with high quality.

Implementation and execution of complex network hardware and software configurations .

Updated the Visio on, document the issue occurs, escalated some issue if it is needs,

Remove old tools from the systems like aims, darts, added a new gear and scripted them

Through NASH .

Remotely, SSH, telnet and modem

Netech Corporation August 2012-august 2013

Associate Systems Engineer

Park National Bank

Configure switches and routers, WAAS as well as activating Ethernet services,

TCP/IP routing and subnet ting, basic IP security, ATM, MPLS, VOIP, BGP, QOS, OSPF,EIGRP

Programming, testing, and troubleshooting network elements, such as DVR, UPS

Identify connectivity points to obtained IPs and ports and documented Remove the old switch and router, install with 2911 Cisco router and 3560 switch On site ATM –ping from the router and switch

DVR ping from the router and switch

UPS ping from the router and switch

Call century link for porting

Verify the branch manager completed the PNB internal checklist if issue happened resolve

Clean, maintain and arrange the network cabinet

Install IP Cisco Phone 8945 k9

Verify if cables are labeled with numbers for the network drop Work with IBM as Contractor (Hilton project)

Install Operating System, Applications, Hardware (replace printer and old desk top) Install T-1,DS-1, and fiber, wiring and cabling

Save all the configuration and documented for maintenance purposes

Strong oral and written communication skills and proven experience supporting customers

Coordinate and manage end to end connectivity testing

Go2ITGROUP work Experience July 2012 –2014 as a part time Work at CarMax project

Short term contract as Technician level 1, 2, 3

Install operating system and application

Install hard drive, power supply and fan

Capture, deploy the operating system and backup

Work on Hilton project as a Technician level 1, 2, 3

Gap Inc. 2006-2013

Merchandise Processer

Performing routine quality check of returned item.

Productivity standards and accurate data entry.

Verifying all outbound products on the Sterling (WOMS & OMS) system.

Modifying orders prior to shipping ordered products ensure to check the availability of the product in appropriate aisle.

Performed quality assurance of shoes and conducting inbound shoes inventory.

Performing product return processing and reading customers' products description notes.

Constructed alert notes to customer service representative regarding an issues or concerns that customers may raise questions on a product quality.

Ethiopia Telecommunication Corporation 2004 – 2006

Helpdesk Support

Skills

Various computer software and operating systems including:

Window 2000/XP

Windows Vista

Window 7

Microsoft Office

Cisco Phones

Cisco Routers

Cisco Switches

Networking Systems

WiFi Systems

Hardware

Repair computers

Install networking system

Update Wi-Fi capabilities

Remove computer viruses

WAAS

Ethernet services,

TCP/IP

Subnetting

IP security

ATM

MPLS

VOIP

BGP

QOS

OSPF

EIGRP

DVR

UPS

References: Available upon request



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