Consulting, Management, IT Services

ABHILASHA BAREJA

*******@********.*** (***) ***- 9643 https://www.linkedin.com/in/abhilasha-bareja

Energetic, flexible and client- focused person, with hands-on experience in incident, change and problem management in IT Services. Diligent in steering projects to timely success, managing teams, while always on lookout for signs of growth and learning. Strives to connect and build strong relationships with stakeholders and partner teams through a natural empathetic approach.

EDUCATION

UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN Urbana-Champaign, IL

Master of Science in Technology Management (GPA 3.82/4.00) Aug 2017

Available for full time position -- May 2017

MAHARISHI MARKANDESHWAR UNIVERSITY INDIA

Bachelor of Technology, Biotechnology (GPA 9.16/10.00) Jun 2012

WORK EXPERIENCE

INFOSYS LIMITED, India

Systems Engineer Aug 2013-Jul 2016

Single handedly monitored and supported 11 software(.Net) applications related to payroll, order management, reporting, inventory management etc. for a major Healthcare client

Enhanced .Net applications by following complete SDLC starting from requirements gathering to build phase; effectively carried out Change Management within the change window by partnering with and delegating tasks to key cross functional teams

Led a project overhaul and expansion by facilitating knowledge transfer sessions to 12 new associates on existing applications while simultaneously understanding the new requirements; completed the transfer in 4 weeks and optimized resource utility by an estimated 20%

Provided back end support, conducted “Ready for Business” checks, for an Investment Banking client; ensured all risks were mitigated and consulted client on outstanding issues, thus minimizing transaction disruptions

Collaborated with 3 teammates to conduct root cause analysis and identify the cause of data loss for an issue that had been in pipeline for 2 months, thereby improving application performance by a significant 20%

Consolidated data from complex data sources to present meaningful insights to client in weekly meetings, subsequently increasing SLA compliance from 75% to 85%

TECHNICAL SKILLS

HTML, JAVA, C#, ASP.Net, ADO.Net, RDBMS- PL/SQL, Mainframe, Sharepoint

SQL Server, MySQL, Visual Studio, Informatica, Service Now, HP Service Center

MS Excel, MS Project, MS Visio

CERTIFICATIONS

Life Sciences Delivery Processes

Trade Life Cycle Management

Information Management System

VOLUNTEERING ACTIVITIES

Active member of Arpan (Infosys, India), a group involved in various Corporate Social Responsibility initiatives

Organized and coordinated various Toast Masters meetings at the TM Club, Infosys

Coordinated the annual college fest for 2 years by managing finances and delegating tasks

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