Customer Service Representative
Resume:
JENNIFER B. CABALLERO
* ***. ******* ********* *********** City
Mobile Phone No.: 0908.305.8950
Skype ID: yellowcaballero08
***************@*****.***
Objectives:
To be associated in a company that will recognize my skills and abilities and will give opportunities for
growth and advancement.
To obtain a position where I can maximize my leadership and management skills while providing good services
in the company.
Educational Background:
College: Bachelor of Secondary Education Major in Biology
Philippine Normal University
Taft Avenue Manila
Year Graduated: April 2003
High School: Bacoor National High School
Bacoor Cavite
Year Graduated: March 1999
Elementary: Sineguelasan Elementary School
Sineguelasan Bacoor Cavite
Year Graduated: March 1995
Achievements/Awards:
Learning and Leadership Development Excellence Award for Year 2011
Product Trainer (June 2010 – April 20) – Australian Account (Telstra)
TELETECH Customer Care Mgt. – Bacoor Site
Project Merino – SOTB/Non – SOTB (Sales Order to Billing)
Project BOE (Bundles Order Entry)
Project 25
TMAIL
Product Intern Trainer (January 2009 – May 2010) - Telstra Account
Project Merino – SOTB: Error Buckets / SOTB
Licensure Examination for Teachers (LET) Board Passer
Bacoorian of Southern California Consistent Scholar
Commission on Higher Education Consistent Scholar
SKILLS:
Strong analytical and problem-solving skills
Proficient in written and oral communication skills
Possesses interpersonal and leadership skills
Facilitation and Mentoring
Computer literate (MS Word, MS Excel, MS PowerPoint, MS Outlook, Internet)
WORK EXPERIENCE:
YEAR POSITION COMPANY
February 2016 - Present
Wells Fargo
November 2014 – February 2016 Telephone Banker Citibank – CBPS
Net Lima Bldg. BGC Taguig
June 2012 – October 2014 Technical Support Rep. Sykes Philippines
Shaw Boulevard Mandaluyong
January 2009 – April 2012 Product Trainer BOH Function _ Australian Account (TELSTRA)
TELETECH Customer Management – Bacoor
May 2008 – December 2008 Customer Service Rep. BOH Function _ Australian Account (TELSTRA)
TELETECH Customer Management – Bacoor
November 2007 – March 2008 Faculty Member Elizabeth Seton School
Las Piñas City
June 2007 – October 2007 Faculty Member Arellano University
Pasay City
December 2006 – May 2007 Area Supervisor SM Department Store Sports Central
(SM Bacoor, Sucat, Las Piñas, Dasmariñas)
June 2006 – November 2006 Faculty Member Bucandala National High School
Imus Cavite
April 2003 – March 2006 Faculty Member Cavite School of Life
Bacoor Cavite
Miscellaneous:
Technical Expertise:
Computer Literate (MSWord, MSExcel, MSPowerPoint)
Major Training Supervised:
Siebel Enhancement Up training Product Trainer
Telstra Account / Teletech – Bacoor
Newly Hire TMAIL 15 – Day Curriculum Product Trainer – TMAIL Support Wave 10
Telstra Account / Teletech – Bacoor
October 31, 2011 – November 11, 2011
Newly Hire BOE Training 30 – Day Curriculum Product Trainer - Bundles Order Entry Wave 4.7
Telstra Account / Teletech – Pampanga
June 6, 2011 - July 27, 2011
Newly Hire Bundles 30 – Day Curriculum Product Trainer - SOTB Bundles Wave 4.6
Telstra Account / Teletech – Pampanga
March 7, 2011- April 4, 2011
Newly Hire Bundles 30 – Day Curriculum Product Trainer - SOTB Bundles Wave 4.2A
Telstra Account / Teletech – Pampanga
January 24 - March 11, 2011
Newly Hire Bundles 30 – Day Curriculum Product Trainer - SOTB Bundles Wave 3
Telstra Account / Teletech – Lipa Batangas
September 5 – October 15, 2010
Newly Hire Consumer 30 – Day Curriculum Product Trainer - SOTB Bundles Wave 10
Telstra Account / Teletech – Bacoor
July 4 – August 19, 2010
Telstra Mobile Satellite Training for Team Leads Product Trainer
Telstra Account / Teletech – Bacoor
July 2010
Retail Support to Fixed-Line/Billing Inquiry Product Intern Trainer
Telstra Account / Teletech – Bacoor
April 6 – 9, 2009
TRIAGE to Error Buckets Cross Training Product Intern Trainer
Telstra Account / Teletech – Bacoor
March 2009
Seminar/Training Attended:
January 2011 – April 2012 Siebel Enhancement Product Training - Via Cisco Phone Instructor: Various Australian Clients
May 23 - 26 2011 Virtual Trainer Certification - Conductor: Ed Williams
TELETECH Customer Mgt. – Bacoor Site
July 2010 Telstra Mobile Satellite Product Training - Via Cisco Phone Conductor/Australian Client: Brendan Manharran
TELETECH Customer Mgt. – Bacoor Site
October 2008 Error Buckets Product Training
TELETECH Customer Mgt. – Bacoor Site
May 2008 Post Churn Product Training
TELETECH Customer Mgt. – Bacoor Site
October 2004 The Establishment, Marketing & Management of Schools
De La Salle University System – Dasmariñas Cavite
Character References:
Lesley Modequillo Aycardo Training Manager – Telstra Learning Performance
TELETECH Customer Mgt. – Bacoor
Mhoe Lacra Customer Service Representative
Sykes Philippines - Mandaluyong
Jessica May Toledo Trainee/Customer Service Representative
TELETECH Customer Mgt. – Bacoor
Contact this candidate