William Clark

***** ****** ****.

Redford, MI ***39

(313) – 408-2190

Email acy9e8@r.postjobfree.com

OBJECTIVE

To assist in the increase of service levels rendered and to use my acquired creative skills so as to benefit

it’s operation as a team leader, conducive to producing a quality level of service and making a positive

change, as it relates to customer service assisting in taking its product of services to the next level

Operations Manager

CUBBS Cleaning Services Inc. 03/8/99 – 9/24/2015

22200 W. 11Mile Rd. -Southfield MI. 48037 #3564

Customer Service, Marketing, Budgeting, Manage Cleaning Operations, Training Coordinator, QAI,

Vendor Relationships, Hiring and Payroll, etc

Property Manager - (76 Units)

The Apartment Group

4000 Town Center Southfield MI, 48075

Property Manager, 07/1/2007 -08/30/ 2014

Responsibilities: Manage maintenance program, leasing of apartments and processing applications. lease

agreements, receive and receipt all application fees, security deposits and initial rental fees, take

telephone inquiries, take service requests, contact prospective residents via telephone or in person,

scheduling appointments, describe and demonstrating of apartment models and vacant apartment

homes, showing community common areas and amenities, following through with prospects.

Building Services: Supervisor/Management Team 01/7/1990 - 6/1/2001

Henry Ford Hospital

2799 W. Grand Blvd. Detroit, MI

Responsibilities: Manage building services of Clinic Bldg. IPD, OPD, Emergency Rm.& Intensive Care

departments. Sustaining hospital in an orderly and sanitary condition, employee evaluations, corrective

counsel, enforce work rules, prepare project assignment sheets, revise scheduling, training coordinator,

outline work assignments, interview new hires, order supplies, budgeting, customer service, vendor

relationships, quality control inspections, payroll, injury reports, Managed/Supervised up to 46 staff

employees and 38 per shift for approx. 1.5 million sq.ft of cleaning and maintenance assignments.

Apartment Manager (62 UNITS) 08/87-05/92

Hayman Management Company

28588 Northwestern Hwy Suite 300 Southfield, MI

Responsibilities: Managed several apartments buildings, Customer Service, screening possible tenants,

accept applications, interviewed prospects, supervised exterior and interior of building contracted

services, purchasing. supplies, communicate lease agreements, accepted rental deposits,

EDUCATION

Cooley High School (1972) - Detroit MI

TRAINING

Supervisory Development 1& 2, Transition to Management-101, Coaching Skills, ADA,

Sexual Harassment in the work place, Legal & Policy Compliance, Substance Abuse in the work place.

Maintain a violence-free work place, Computer Training, Customer Service1 & 2 and Quality Control

Management, etc...

ABILITIES: To defuse a Negative situation into a Positive in order to achieve an excellent level of

service,

Flexible, Honest, Detail Oriented, Self-Motivated Starter, Committed and Motivated Team Leader .

Contact this candidate