supervisor, assistant manager, record keeping, scheduling, organized

Jeremiah L. Torres

Phone: 516-***-****

** **** ****, ********* ** 11756

Email: ***********@*******.***

Employment History:

**/**** – Present JFKIAT, LLC Jamaica, NY

Operations Supervisor

Communicated via telephone and radio with airline tenants, permittees, and sub-contractors

Monitored building activity via CCTV, and access control in the building via Lenel security

Supported Airside Operations Manager and Duty Manager, as directed to cohesively execute tasks presented

Supervise sub-contracted passenger service and security staff and ensure they are performing as required, per contract minimum standards

Completed multiple audits on airlines and sub-contracted staff

Assigned check-in counters/gates/baggage belts, input flight information in public display systems

Monitored airside activities to ensure FAR Part 139 compliance

Worked with the Director of Airside - kept accurate records/receipts for vehicle maintenance logs, scheduled/carried out various duties to keep vehicles in proper working order.

4/2006 – 12/2009 JFKIAT, LLC Jamaica, NY

Operations Coordinator

Communicated via telephone and radio with contractors, permittees, and airline customers

Monitored all terminal-related security functions such as access control and intercoms via the Lenel security system, CCTV, and other means

Dispatched tech support or maintenance crew where necessary

Planned baggage belts and check-in counter usage.

7/2004 – 4/2006 Swissport USA, Inc. Jamaica, NY

Passenger Service Agent

Responsible for two airline accounts: Pakistan International Airlines and EL AL Isreali Airlines.

Passenger check-in, boarding with announcements

Gate checking oversized carry-on baggage

Coordinated with lead agent when additional agents were necessary and/or when the boarding gate agents began the departure process.

Contributed to new procedures which reduced check in waiting times.

Attached Jet bridges, met and assisted VIP passengers, cleared flight paperwork

Skills:

Proficient in Microsoft Office; Well-organized; Scheduling; OnGuard Lenel Security System; Verint Nextiva Review; Ultra Flight Information Display System; Creative problem solving; Typing speed of 60+ wpm; Great record keeping; CPR and AED certified

Interests:

Automotive, Aviation, Reading, Attending personal development seminars, Cooking, Outdoors

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