Matthew J Dwane

acy9d2@r.postjobfree.com, 718-***-****, Ronkonkoma, NY 11779

Education

Western Governors University 2014 – 2016 Distance Learning

Master’s in Information Technology Management

Empire State College SUNY 2007 - 2012 Hauppauge, NY

Bachelor’s in Human Resource Management

Certifications: APMG – ITILv3 / PMI – CAPM / Cisco - CCNA Route Switch CCNA Voice, CCNA Security / Microsoft - MCSA: Windows Server 2008 / CompTIA - A+, Network+ and Security+

Career History

HighstreetIT Solutions, Managed Service Provider: NOC Team Lead Oct 2014 - Present

Updated SNMP monitoring for new sites and new clients with Nimsoft Monitoring

Hosted conference calls to update stakeholders regarding status of priority 1 incidents

Verified and reestablished VPN tunnels to remote sites when connections failed

Monitored and assisted in troubleshooting various network and server resources

Made changes to address incidents and problems in various clients’ environments

Monitored various circuits and worked with ISPs to diagnose issues and work towards solutions

Configured and enabled cellular routers to replace faulty ISP circuits

Kept detailed logs of all work utilizing two ticketing systems, Footprints and CSM

Diagnosed and corrected connection issues with virtual servers in vSphere

Assisted users who were having issues accessing Citrix environments

Made changes in Active Directory for new and existing end users

Followed custom escalation triages with senior engineering and clients’ internal IT teams

Utilized customized notification procedures for various customers based on their preferences

Updated SharePoint (Visio and Excel Spreadsheets) to reflect changes in client’s environments

Converged Technology Group, Managed Service Provider: NOC Engineer Sept 2013 - Oct 2014

Monitored 44 clients’ networks using Level Platforms and Science Logic SNMP Monitoring

Investigated issues with network connections as well as issues with server resources

Ensured a wide variety of service providers maintained their SLA for our clients

Addressed calls regarding configuration issues for client companies and assisted in troubleshooting

Set up new users in CUCM, CME, Unity, CUE, Active Directory and Exchange for customers

Utilized channel spectrum on wireless APs to reduce interference

Enabled and assisted in troubleshooting VoIP phones

Assisted in troubleshooting issues with voice gateways

Provided customers with current status of work orders consistent with established timeline for projects

Added clients to monitoring system and set up policy-based monitoring on ScienceLogic and LPI

Kept time detailed logs of all work performed using Autotask for follow-ups during next shift

Upgraded IOS for Cisco Network Devices as needed (Routers, Switch, ASA, WLC)

Queued batch jobs for nightly backups for network devices

United States Army, Military: Information Systems Analyst March 2011 – June 2016

Managed network for over 1,000 users at FOB Farah, Afghanistan, using EIGRP and OSPF

Set up and maintained users’ permissions and email accounts

Monitored LAN environment and end devices utilizing SolarWinds

Updated and maintained the routers, switches, and servers for entire Forward Operating Base

Responded to users’ issues via Remedy ticketing service

Helped users gain access to shared folders, printers, and drives

Technical Skills Summary

Enterprise Apps: Cisco IOS, EIGRP, OSPF, BGP, DMVPN, NHRP, RSTP, MPLS, Broadband, DSL, Meraki, Cisco Unity, Wireless LAN Controller, ASA, CUCM / CallManager Express, CallManger Express, Unity Express SonicOS, Nimsoft, Science Logic, Level Platforms, Linux, rConfig, Windows Active Directory, Exchange, Outlook, Server, PowerShell, Active Directory, RAID AutoTask, Remedy, SolarWinds, CSM, LANDesk, VMware, VSphere, Citrix

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