Customer Service Technician

Troy St. Germain ********@*****.***

Kaplan, LA **548 337-***-****

www.linkedin.com/in/troystgermain

Electronic Technician

Minimize Downtime Maximize Productivity

In-depth experience in building, assembling, testing, and repairing tools and electronic components. Background in installing and repairing onshore and offshore communication equipment. Known for effectively troubleshooting and resolving electronic issues in a timely manner. Expertise in soldering, including wiring to connectors and control boards. Provide professional customer service, generating high customer satisfaction.

Experience

Dixie RV Super Store, Breaux Bridge, LA Present

Service Technician

Inspect incoming delivery of RV’s, reporting any damage to the manufactures for repair.

Test and Repair RV systems, to include electrical, plumbing and hydraulics, as required by manufacturers.

Troubleshoot and repair customer owned units in a timely manner, minimizing waiting and cost to the customer.

Walk new customers through on how to use and work the systems on their new RV, ensuring they understand and enjoy their new “Home Away from Home”.

BAKER HUGHES, Broussard, LA 2013 – 2015

Electronic Technician

Minimized downtime by troubleshooting and repairing Wireline tools and electronics on power pack generators.

Built, repaired and upgraded Wireline skid units, maximizing productivity.

Programmed panels in skid units, resulting in updated software for use with new tools and testing procedures.

Build and repair wiring harnesses.

Managed Shop inventory, ensuring adequate supply of materials and parts.

KELLY SERVICES (STAFFING AGENCY), Lafayette, LA 2012

Electronic Assembler at Baker Hughes

Assembled and tested interface control boxes with attention to detail.

Fabricated chassis, soldering wiring to connectors and control boards following specifications and drawings for proper assembly.

Troy St. Germain ********@*****.*** Page Two

ESSI CORPORATION, Broussard, LA 2010 – 2012

Communications Technician

Built-up, installed and repaired onshore and offshore communication equipment, enabling timely communication.

Received training on Azimuth (KNS), Intellian, Winegard and Hughes systems, ensuring proper installation and timely repair.

Trained on Sat Television systems fixed and stabilized, providing uninterrupted service.

Installed indoor and outdoor wiring to systems, enabling effective communication.

Programmed and installed switches and IP phone systems, timely and accurately.

Provided excellent customer service, ensuring customer needs and inquiries were handled timely and professionally.

DATA TECHNOLOGY SOLUTIONS, Breaux Bridge, LA 2005 – 2010

Communications Technician

Installed and repaired onshore and offshore communication equipment.

Received training on SeaTel, KVH, Winegard and Idirect systems, verifying proper installation and timely repair.

Installed and repaired Company and Marine radios, providing uninterrupted communications.

Trained on Sat Television systems fixed and stabilized, providing uninterrupted service.

Installed indoor and outdoor wiring to systems, resulting in for proper functioning systems.

STRATOS, Lafayette, LA

Communications Technician

USAF

Ground Radio Technician

Education and Training

Communications, US Air Force

Courses in Electronics, Crowley VoTech, Crowley, LA

Basic Soldering Techniques

Advanced Soldering Techniques (Circuit Boards)

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