Customer Service Sales

Summary

Highlights

Experience

Education

Jasmine Myles

***** ***** **** #****

Dallas, TX 75287

Cell: 214-***-****

********@*****.***

Seasoned customer service specialist with a background in providing exceptional advice on diverse customer situations, as well as field situations and managing a group of skilled field workers. Scheduling

Wintac, Successware and Service Titan software

proficiency

Skilled multi-tasker

Scheduling

Management of remote employees

Focused on customer satisfaction

Deadline-oriented

MS Office proficient

Plumbing/Electrical Dispatch Lead, 04/2016 - Current A #1 Air - Lewisville, TX

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations.

Developed rapport with the customer base by handling difficult issues with professionalism. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Plumbing Dispatch, 10/2015 - 02/2016

Al's Plumbing - Plano, TX

Prevented business losses using awareness, attention to detail and integrity. Organized daily sales reports for the sales department to track plumbing success. Cross-trained and provided back-up for other customer service representatives when needed. CSR/Plumbing Dispatch, 09/2015 - 09/2016

Benjamin Franklin Plumbing - McKinney, TX

Recommended, selected and helped locate items based on customer needs and desires to meet their plumbing needs.

Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion via email, phone and other social sites such as Angie's List, Review Buzz and etc.

Built customer loyalty by placing follow-up calls to customers even if no issues were presented. 2009 ATI Career Training Center - Richardson, TX, USA MA Certification

2006 McKinney ISD - McKinney, TX, USA

GED

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