Technical Support Customer Service

Avinash K Shettigar

*-***, ***********, ********, **** Korangarpady, Tq&Dist: Udupi, Karnataka, India. Pin Code: 574 118. Cell: +91-900*******, E-mail: *******.*****@*****.*** _Objective:

To pursue a career in editing or undertake responsibilities to integrate intellectual growth with the incentive of working in a globalize scenario. Seek the responsible Position in technical service to give determined support to organizations for the development and maintenance of Company's activities and interest.

_Professional Summary:

Successful technical professional with over 9.5 years of experience in Electronics technical services. Supervising the team for maintaining / repairing of electro-mechanical machines under service contract / warranty. Implement cost control measure to remain the service operation within the company target. Staff and inventory management. Electronic design, development and production for new / third party machines. Product development. Component sourcing and procurement. Preparation of technical documentation. _Core Competencies:

Electronics boards chip level repair

Embedded design and development

Product testing and prototyping

PCB assembling

PCB designing

Writing test cases for embedded systems

Customer service- ON / OFF site

Reverse engineering of electronics boards

Reconditioning of electromechanical machines

Operation management

Design amplifiers for sensors and drivers for LEDs

Testing and debugging

Training to technicians

Travelling on service request - on-shore / off shore _Work Experience:

Albertsons International Pvt. Ltd, Mangalore, April 2007 – March 2009 Position Held: Production Engineer

Performed assembling / soldering of electronic through hole / SMD components in PCBs.

Performed repairing / troubleshooting of embedded boards and linear power supplies.

Assisted engineers in development through component selection and rig up of circuits in general purpose PCBs... etc.

Performed maintenance of testing / measurement equipments and office computers. Albertsons International Pvt. Ltd, Mangalore, April 2009 – March 2011 Position Held: Asst Engineer- Technical and Development

Closely involved in embedded boards development with the engineers.

Involved in preparation of prototypes and testing of electronics boards.

Executed the pilot launch of the new products at customer site and collected the feedback.

Assisted in troubleshooting and repair of the electromechanical machines. Albertsons International Pvt. Ltd, Mangalore, April 2011 –March 2012 Position Held: Technical Assistant –Development

Involved in the development of amplifiers for sensors in third party machines.

Provided technical support in repair and troubleshooting to field engineers.

Supported in service spare components to all branch offices across India.

Monitored stock inventory of spares and supervised in procurements of components. Albertsons International Pvt. Ltd, Mangalore, April 2012 – March 2013 Position Held: Executive: Technical and Development

Involved in design of embedded logic boards for new products

Performed and led the team for repair of electromechanical machines

Prepared technical guidance documents for remote field technicians.

Involved in the pan India field technical support as and when requested by service offices. Albertsons International Pvt. Ltd, Mangalore, April 2013 – March 2016 Position Held: Asst Manager: Technical / Operation

Involved in building technical team members of the company, across the county

Involved in organizing training sessions for technical members

Assisted production units for the quality control and procurements for production

Involved in reconditioning and repair of the machines at customer site. Albertsons International Pvt. Ltd, Bangalore, April 2016 – Present Position Held: Deputy Manager: Technical / Operation

Involved in service quality improvement / motivating the technical team

Involved in repair, reverse engineering of PCBs,training to new recruitments _Education:

Diploma in Electronics and Communication Engineering. Dr.T.M.APai Polytechnic, Manipal, Udupi/India.

_Volunteer Experience:

Store keeper

Agriculture

Farming

Fishing

_Technical / Soft Skills:

Eagle CAD for PCB design

Orcad schematics

MS-office / Windows -10

Assemble language 8051

C language

Keil micro vision

Excellent in the use of basic hand tools, soldering tools and other electronic assembly tools

Good ability to use electrical testing equipment, i.e., multi-meter, oscilloscope and signal analyzers and applying these skills in problem solving applications

Well developed and analytical "trouble shooting" skills

Remarkable ability to operate basic machine shop equipment.

Strong organizational and multi-tasking skills.

Good interpersonal and communication skills.

Ability to employ the Internet to conduct technical research, specify and locate electronic hardware component information

I hereby declare that the above information furnished is true and correct to the best of my knowledge and belief.

(Avinash K S.)

Place: Bangalore / Karnataka / India. 02 – 12 – 2016.

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