Management Project Manager

Robert R. Williams

***** ********** **. #****

Houston, TX 77072

281-***-**** (hm)

713-***-**** (cl)

**************@*****.***

Summary of Qualifications:

Strong abilities to support Global business unit needs and translating business strategies into IT requirements. Project Management, Software Implementation, forecasting, Performance Management, Metrics, & analysis in support of IT activity and strategy.

Experience in Risk Mgt. IT Production scheduling, Vendor management, Supervision, and Capable of taking on leadership roles. Excellent communication and people skills, good motivator, accurate with meeting deadlines and quotas, responsible, conscientious and hard working.

EMPLOYMENT SUMMARY

Katy and Alief Independent School Districts September 2014-Pres

Substitute: Teacher

Grades: K-12

Teaching all subjects from Math, Technology, Science, History and Physical Education.

Mentoring kids on career development and physical fitness

Coaching kids in athletics to become better student athletes

Synch-Solutions January 2014-December-2014

Technical Analyst

Setup and maintained houston information technology management office for corporate office in Chicago. Coordinated with the computer/networking vendors to ensure that they had completed their tasks in a timely manner.

Setup phone, computer wireless network

Application Analyst November 2006 – July 2011

JP Morgan Chase/Investment Bank; Houston,TX

Escalated problems to the technical bridge in our command center to determine whether there was an application, network, hardware or user problem. We engaged everyone in the problem area(s) to get the problem resolved as soon as possible. We documented the resolution for future similar problems. Sometimes on minor problems, we only engaged the developers to troubleshoot their code and test in UAT(User Acceptance Test) before releasing it back into the production environment with managerial approval.

Plan Unix filer move project. Coordinate with Unix administrators, NAS/SAN engineers and Project Managers to get a large volume file system replicated to a larger file system.

Tests failover plan in case any JPMorgan site has a disaster or outage.

Run Linux deployment scripts that push software updates to all Linux production servers.

Level 2 support encompasses assisting team in New York, Singapore and London with the Uptime and Nagios monitoring tools. These tools allow us to quickly identify system problems and also prevent them from occurring. Also escalate the problems to the correct resolution group if our operate team cannot solve the problem.

Wrote the Linux software installation guide for the Application Developers. These requests are implemented by the Linux System Administrators.

Firewall Planning includes Working with Project Manager, Application Developer and firewall team to ensure that the correct ports and firewall rules are implemented on some Linux production servers.

Capacity Management Project: Worked with Unix/Linux/Windows System Administrators, Database Administrators and Application Developers. The focus on this project was to analyze the current computing environment and recommend better infrastructure solutions.

Capacity Management Project #2: Used Uptime, Nagios and other monitoring tools to chart the server’s capacities and hardware stability. These tools helped us determine if we needed to increase our disk space or add new hardware.

Supported the Trading Software Systems used by the Investment Bank of JPMorgan Chase. Worked closely with the Application Developers and System Administrators to ensure that the systems were running optimally.

Vendor Management: Updated/Maintained vendor licenses on our trading application systems from our external trading vendors.

Trading system transition project: Coordinated several application developer meetings so that the transition to the new system would be smooth. This was a major system conversion so any downstream systems that was not connecting correctly would result in major financial trade losses.

Technical Analyst December 1994- November 2006

Hewlett-Packard; Houston, TX

Responsible for maintaining a multi-user computer environment (or LAN); duties included adding and configuring new workstations, setting up user accounts, installing system-wide software, performing virus prevention functions, allocating mass storage and resolving end-user problems.

Support internal Solaris printing environment. Maintained and modified configuration files as needed to facilitate printing requirements of end-users.

Responsible for Exceed Unix hosting application support. Tested new releases and modifications of tool prior to release to production environment

Evaluated third-party software tools for release into production environment.

Contribute to migration effort of ASIC design engineering users and equipment from SunOS to Solaris environment.

Contribute to migration effort of ASIC design engineering users and equipment from Solaris to Red Hat environment.

Primary contact in department for all Flexlm Licenses. Configured, upgraded and tested Globetrotter Incorporated’s new SAMsuite license administration tool. These tools are used to manage all of the electrical engineering software tool’s flexlm daemons.

Work with Systems Development group to test and implement new applications within Unix and NT environments.

Execute Unix shell scripts and made minor modifications as required.

Provide direct end-user support by answering Design Environment hotline. Followed up with end-users to ensure problem resolutions met user requirements.

Communicate status of major problems to Systems Development team and management as necessary.

Operating system patching/firmware updates

System backups

SR. Workstation Specialist September 1992 – December 1994

Exxon; Houston, TX

Administered several flexlm licenses and geophysical software packages.

Worked with a team of workstation specialist that solved Geophysicist and Geologist’s software and hardware problems on the Solaris and Irix platforms.

Coordinated with team on major hardware move to new location. This consisted of disconnects, packaging, and IP address changes to make the move faultless.

Instructed less experienced system administrators unix commands and system administration responsibilities.

EDUCATION

Houston Baptist University; Houston, TX

Master of Science; Major: Management Information Systems (MIS)

May 1995

Prairie View A&M University; Prairie View, TX

Bachelor of Science: Major: Math/Computer Science: Minor: Management

May 1985

Clerical Art School; Houston, TX

SAP BW 7.4 / BI 3.5

August 2014

TECHNICAL SKILLS

Hardware : Sun Microsystems, Silicon Graphics Workstations; Auspex file servers; Versatec and Calcomp plotters; Panasonic, HP and Compaq laser printers; Compaq/HP Personal Computers, Servers and Workstations, Network Appliance Servers.

Operating Systems : MS Windows 98, MS Windows, Windows XP, Windows 2000, Windows 2003 Server, Sun/OS 4, Solaris 2.6 & 8, Red Hat Linux 6.1, Red Hat Linux 7.X, Red Hat Linux 9.0, Red Hat Enterprise 3/4, Irix (Silicon Graphics Systems), AIX(IBM)

Applications : MS Excel, MS Word, MS Powerpoint, Legato Networker Backup Utility, Budtool Backup Utility, Framemaker, NIS, NIS+, LDAP, Globetrotter Samsuite Flexlm License Management Tools,Macrovision Flexnet Manager Flexlm License Management Tool, Uptime Monitoring Tool and Nagios Monitoring Tool, and Financial trading software.

SAP BW 7.4 BI

Certifications/Company Sponsored Training

Solaris 8 System Administration, Windows Administration, Linux Administration,

SAP BW 7.4 BI : July 2014: Knowledge of BW extractions, modeling, BEX reporting, BEX query and BEX analyzer. Building and enhancing BI objects that include Info Objects, Data Sources, Transformations, DTP, DSO, Info Cubes, Multi-providers and Info set. Extracting data from ECC and flatfiles. Performance Tuning: Compression, Aggregates and Partitioning.

References Provided upon Request

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