Director of Operations
Resume:
KAREN JOHNSON
**********@*****.***
https://www.linked.com/in/karen-johnson-80076390
professional profile
High-performing operations-management executive with expertise in optimizing organizational processes, measurement of systems, and infrastructure to maximize business results. Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets. A visionary leader who supports, trains, encourages and nurtures teams to deliver consistent and high-quality results.
skill sets
• Change Management • Leadership Development • Logistics and Distribution
• Mergers and Acquisitions • Operations Management • Organizational Development
• Performance Improvement • P&L Management • Program/Project Management
• Strategic Planning • Systems Design • Training and Development profess ional employment hi story
DIRECTOR of OPERATIONS
Self-employed
2012 - Present
Responsible to analyze the clients' business objectives, processes and resources, and suggest ways by which re-design or improvements can be made to achieve the objectives. Analyze the strategic profile of the organization and its environment, advising senior management on suitable policies, and the effects of policy decisions. Assess, develop and execute a plan to implement a business transformation solution. Provide project management support, including managing day-to-day operations, maintaining work plans and timelines, preparing status reports, and ensuring effective coordination with clients and team members. Conduct quantitative and qualitative analyses. Support performance improvement efforts, including process assessment, data collection and reporting, and development of dashboards and scorecards. Strong ability to perform training needs assessments, designing and delivering curriculum and learning materials, and managing all phases of training interventions.
ASSISTANT DIRECTOR, PROJECT MANAGEMENT
UCLA Ambulatory Operations
1990 - 2012
Responsible for overseeing the overall management of multiple facilities in designated areas including financial management, risk management, quality assurance compliance, patient care management, and teammate management. Provided leadership and direction to assure safe, efficient, therapeutic and ethical patient care and positive teammate relations. Full supervisory responsibilities for Clinic Managers within assigned region and regional office coordination including but not limited to hiring, termination, disciplinary procedures, mentoring, professional development, annual review, salary increases. Defined and achieved operational and financial goals for practices under my direct supervision. Analyzed data and information to increase access and growth, reduce costs, and create efficiencies within each department. Engaged in process improvement, program and system implementation, and facility projects to support and meet organizational goals and objectives. Ensured timely feedback and suggests solutions concerning Press Ganey results and CGCAPS customer service scores regarding satisfaction of team members, providers, and patients. Operationalized the growth and development of the practice(s) and new service opportunities by utilizing the proper allocation of resources and sound financial management. Offer leadership and guidance to managers under his or her supervision, effectively delegating responsibilities and duties. Achieves a collaborative working environment.
education
• BS, Business Administration University of Phoenix, Gardena CA
• AA, Business Administration West Los Angeles College, Culver City CA
• BRITE Training – Customer Service (SME)
• BRITE Training – Dealing with Difficult Patient Situations (SME)
• BRITE Training – Managed Care 101
• Franklin Covey– Project Management: 3 Day Course for Project Managers
• Franklin Covey – Achieving Your Highest Priorities
• Langevin Train-the-Trainer – Fundamentals of Adult Learning Principles
• Langevin Train-the-Trainer – Training 101
• UCLA Management Development Certification - Building Effective Work Team; Managing a Diverse Workforce; Disciplinary Process at UCLA; Effective Interviewing Skills; Delegation Skills for Supervisors
• UCLA Operating Systems – CICARE, Lean Retreat
• UCLA Health System Leadership Academy
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