Customer Service Data Entry
Resume:
Rae H Nichols
Professional Summary
Customer-focused customer service professional with strong in-bound and out-bound call center experience for leading communications companies and expert knowledge of wireless communications products. Knowledgeable in data entry, keyboarding, basic computer skills. Excellent customer service skills and customer service. Answered telephone in a professional, friendly and upbeat manner. Good attendance record and work ethic.
Professional Experience
SMC -Wisconsin October 2016- Present
General clerk
Sorts, files and scans documents.
Copy, file, and update paper and electronic documents
Collect information and perform data entr
Lakeview Memorial Park- Oshkosh, Wisconsin August 2016-September 2016
Receptionst- Contract while someone was on medical leave
Answering, screening and forwarding any incoming phone calls while providing basic information when needed
Receiving and sorting daily mail/deliveries/couriers
Footlocker/Eastbay -Oshkosh, Wisconsin 10/1999 to 11/2015
Customer Service
Checked to ensure that appropriate changes were made to resolve customers' problems.
Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in aquota driven workplace
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Referred unresolved customer grievances to designated departments for further investigation.
Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Education
Cintonville High School, Clintonville WI
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