Customer Service Medical

ROBIN DENISE BURKHARDT, RMA

***** ********** *****

316-***-****

***************@*****.***

SKILLS PROFILE

-AMT Registered Medical Assistant, BLS/CPR registered, First Aid, AMT Member

-3 years medical office experience and extensive customer service background

-Microsoft Word, PowerPoint, Excel, Publisher, Business Office Machine Usage, Word Perfect, 10-key

-HIPAA Security Basics for the Health Care Workforce certified

-Accomplished Medical Administration course/internship at Huntington (WV) Junior Business College

-Dedicated employee who is honest and loyal, strong customer service skills, customer-focused attitude

EXPERIENCE

Andover School District – Andover, KS

08/16 - Current

-Food Services

Gabes-Huntington, WV

04/13- 08/16

-Floor Associate

Fastlane- Huntington, WV

08/12-04/13

-Cashier/Stocker

Elderly Caregiver – Wichita, KS

03/08 – 10/10

-Attend doctor appointments and medication administration

-Daily living skills and help manage finances

Dillons - Wichita, KS

09/07 – 05/08

Bakery / Deli / Stocker

Primary Care Associates – Wichita, KS

06/07 – 09/07

Associates in Healthcare – Wichita, KS

10/06 – 03/07

Medical Records / Receptionist

-Trained new employees, medical records for 12 doctors, appointment scheduling

-ICD-9 coding, hospital admittance paperwork, insurance information, HIPAA regulations

-Asked patients for payments and co-pays

-Charting, created new charts, filing, inventory tracking

-Multi-line telephones, administrative duties, restocked rooms

EDUCATION

MCTC- Huntington, WV

08/11-05/13

Associates in Health & Science Degree

Wichita Technical Institute (WTI) – Wichita, KS

02/08 – 04/09

Graduated Registered Medical Assistant program:

-185 Hours Externship: Administrative, Clinical & Laboratory

-Medical Office Basics: Terminology, Anatomy, Physiology, Microsoft Word/ Excel/ PowerPoint

-Administrative Medical Procedures: Telephone Triage, Scheduling, Insurance Billing & ICD-9-CM Coding, Ethics & Legalities, Patient Rights & Confidentiality

-Interactive Patient Care: EKGs, Pharmacology/Drug Administration, Patient Symptoms & History, Vitals, Completing Physician Orders, Record Keeping

-Clinical Medical Procedures: Phlebotomy, Minor & Emergency Surgical Procedures, Pharmacology - Drug Classification Emergency Procedure (CPR & First Aid)

Advanced Career Training Medical Center – Jacksonville, FL

08/05 – 04/06

-Business Office Administration certification / 6-Wk Externship at Westminister Woods Retirement Community

REFERENCES

Available Upon Request

Contact this candidate