Customer Service Management

CURRICULUM VITAE

FITSUM ZERAI UGUBAY

** ******** *****, *** ********, M15 4FE

PERSONAL PROFILE.

A hardworking, polite, reliable individual with good customer service skills. Possesses excellent keyboard skills. Works well in teams as well as alone using my initiative. Seeking an opportunity to use these skills in the business management in the retail sector.

EDUCATION

09/2010 to 07/2012 HND business studies Diploma level 5 at St. John centre The Manchester College.

09/2009 to 09/2010 Access in business Management Level 3 at. St. John centre The Manchester College

09/2008 to 07/2009 BTEC business first diploma levels 2 at. ST. John

09/2008 to 07/2009 Literacy & Numeracy level 2 at St. John centre The Manchester College.

WORK EXPERIENCE

27/11/2007 to present working with Little woods Shop Direct

Duties included packing ; picking ; stock checking

11/2011 to present working as interpreter with DA Languages Limited

Duties working as interpreter for four languages ( Bilen, Tigre, Tigrinya,

Arabic)

Interests and ACTIVITIES

Plays variety of sports including football, and cycling. Enjoys cooking for friends and family.

SKILLS AND ACHIEMENTS

Self awareness and Confidence

Willing to undertake further training

Foreign languages ( Bilen, Tigre, Tigrinya, Arabic)

REFRENCE

Reference up on request.

Contact this candidate